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Gainsborough Hotel
4/5102 Reviews

Gainsborough Hotel

Kensington London|0.4km from Thurloe Square Garden
My office booked a room, most probably, through Expedia. The voucher generated thusly was handed to me by my office travel agent mentioned a single room with a twin bed. Upon check-in, I got half a room under the staircase with a half bed (even kids have bigger bed than that) that was made of cheap compressed wood, the stuff Ikea puts in its flatpack. The cupboard wobbled as one opened the door and there was barely space to move. The lift to the floor did not generate the impression, it would get you there safely. The bathroom sink could not be used because it was so slim, it barely jutted out of the wall. Hair on the towels and bed were included free in my room. The hotel is apparently refurbished and yet has stained carpets, as well as, mysterious stains on the bed, table, etc. The breakfast in their partner hotel located just across is not worth booking - the food choice is pedestrian and you can get quality breakfast well within the price at any food place in London. When I called the receptionist (Stefanie/Stephanie) today (24.06.2022 at 14:44), i.e. one day after checking out to find out why this discrepancy between my office booking and the offered room happened, she started screaming at me and said, I was speaking nonsense. After quite a few rounds of try to gently speak to her, I gave up and asked for her manager. She said Manager is not here and kept on shouting. I hung up, not able to believe that this is the behaviour of a travel and hospitality industry rep. Wow!

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Searching for hotels near Thurloe Square Garden? Compare room rates and reviews to find your ideal stay.
The Rembrandt
4.3/5113 Reviews
Lovely hotel in a prime location. Felt very safe. Breakfast buffet was included with room price. Everything you could want. The best croissants (are we in France?!), eggs, breakfast potatoes, yogurt, fruit, cheese, deli meats, bacon (like ham, not American bacon), juices, tea, coffee, toast. Also some items that are British beans and such. Several blocks to the Underground South Kensington station. Across the street from the V & A museum. Short walk to Harrolds, a must see! Amazing food hall, tea shops, chocolates and gems! Nice bar off the lobby with sofas and comfy chairs. Wine was reasonable price, 7 pounds. Two free drinks for booking room directly with hotel. Executive twin room was small, but adequate. Two chairs a table and a desk with chair, Robes, free bottle of water in mini-fridge daily. Nice view of the V & A museum from two large windows, that open. AC in room. Great shower!
The Pelham London - Starhotels Collezione
4.3/5102 Reviews
The advantage is that it is close to the subway station and basically across the road from the station. The room is small and it is acceptable considering the location. But the facilities are average, the hair dryer is bad, the bottle of bath liquid cannot be opened, I have to run two times at the front desk to deal with this. When I left, the front desk asked me if I wanted to give a tip for 9.8 pounds. The first time I was tipped by the front desk of the hotel, I was embarrassed and gave it in person. But I was very uncomfortable, because the room rate should include service, why tip? I used to stay in the store, and I tipped the bellman at most, never asked for it at the front desk. I also repeatedly charged the room fee and found it by me. They said that they did not receive the room fee given by the platform. How can I have my check-in information if I don't receive the room fee? Fortunately, after contacting Trip.com, Trip.com refunded me the prepaid room rate. But everyone must be careful.
The Franklin London - Starhotels Collezione
4.3/584 Reviews
Breakfast is good, some rooms can have extra beds, service is very good, very close to Harrods, the overall experience is good. Yes, the bed is very comfortable.
The Ampersand Hotel - Small Luxury Hotels of the World
4.5/5101 Reviews
We had some nice days in London to descover the Town, the museums and of course Warner Brothers. Hotel and service had been excellent, the place near the underground with the important lines was perfect.
The Brompton Hotel
3/5105 Reviews
When my child left the hotel, I complained that I stayed at the hotel entrance because she felt that she had no face when she let others know that we were guests of this hotel. Even the children feel that it is shameful to live here, and the conditions of the hotel are limited. The facade of the hotel is only two or three meters wide, all rooms use a staircase, and it is a vertical one. There was no restaurant, so breakfast had to be delivered to the door of the room, only two slices of bread, one boiled egg, jam and butter, a cup of tea or coffee. My biggest concern is the fire problem. Once the low-rise room is on fire, the upstairs tenants are hard to escape because there is only one narrow and steep staircase.
Cheval Harrington Court at South Kensington
4.7/544 Reviews
We had been travelling for many hours from Cornwall and were met by such a warm and friendly greeting by Raymond and his colleague. I was travelling with my Husband and 18 year old son and were very kindly upgraded to a 2 bedroom apartment which was such a kind and thoughtful thing to do. Raymond made a recommendation for dinner which was very helpful and saved us looking around for somewhere to eat as it was getting late. My husband was having an operation the next day so we were very anxious but everything was perfect with the apartment and I have to say Raymond was so helpful and friendly every time we entered or left the building. Thank you

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