Hotel Nexus

Nice behaviour of staff

We are staying here on dated 24th March, with booking name of Vikas Rajput, we booked hotel with ******* through amd we already mention by call we came late night, when we came at hotel 3 AM and we told him to give us room them he denied amd told us that we didn’t receive full amount from booking partner, so we can’t provide you to room , after ***y hours request to hotel then he agreed to gives us room 3.30 AM, and early morning when we sleep suddenly his ***ager came and fight with us and our luggage thrown outside the room also he abusive ***y times to us , we don’t recommend to family and friends to booked this hotel.

HOTEL NEXUS. I had originally booked a different hotel in Lucknow using my Indian mobile number. They thought I was therefore an Indian citizen, so couldn’t accept me as a a guest when I arrived as they were not authorised to take foreign tourists. The ***ager there [R.K.International] was extremely helpful and got me a discount deal at the relatively close Hotel Nexus. When I arrived here at Hotel Nexus the staff showed me three available rooms and let me choose whichever I preferred. They were all clean, large rooms with large clean toilet/shower. As I was on my way to Nepal and had come mainly to Lucknow to get a Covid PCR-test I had a problem that I took to the Hotel ***ager. Due to a 5-hour late train arrival plus the problem with my previous hotel booking, that left me no time to take a PCR-test on the day of my arrival. Nor to see anything of Lucknow before my scheduled departure. The ***ager Mr. Vaibhaj Trow solved my difficulties by phoning around, arranged a Dr. to come to the hotel in the morning to take the test, PLUS printed out an itinerary of places to see in Lucknow, PLUS allowed me to leave my luggage at the hotel after checking-out so that I could see the sights unemcumbered before my night-train departure. So in SUMMARY: good, comfortable, quiet clean room PLUS EXCELLENT customer service from the very friendly and helpful staff. ________

Never book this hotel.we had a worst experience in this hotel.when u book it online u will see a beautiful picture of the room but in real is not like this.we book a deluxe room the mattress was very very thin it was just a sponge.we had body pain.we went to complain and we had to upgrade the room to executive room with additional charges. Their executive room was an old dirty smelly room.window edge full of dust.the room has one kettle to boil water but u the cord is not enough long to connect to the PowerPoint.we had put something under the kettle and use it.The Ac is an old style that’s doesn’t fuction well. The toilet exhaust system full of dust.it’s very old and dirty.we stayed 5 days as they won’t refund our money.in our stay we got soap 2 days only and towel they provide u only one for 2 people.u have to keep asking for more. Please never see pictures and book this hotel. It’s not worth what we paid.

Check in experience was not good, but afterwards the room was upgraded and room service/food was good

All facilities were very good. The rooms here were neat and clean. This is the best hotel for tourist to stay. Because the historical place is near from here, Aminabad market is 1 kilometer. And more places to visit are within 2 kilometers. Overall our tour was perfect.

Hotel Nexus is located within walking distance of Charbagh Railway Station. All room categories are available in their hotels. My suggestion is that whenever you go to Lucknow, stay in Hotel Nexus. Thanks

It was great to stay. I liked the food there the most. Which is very tasty. The biggest thing is the pure veg menu on it. For this my stay was very good. And the staff behavior was also very nice. You all come here, stay and enjoy the delicious food. Thanks hotel nexus.

Good: - clean room - Very good breakfast service Not so good: - not very clean beds and blanket - relatively small room size - car parking space but congested and small