Four Seasons properties in Macau

I'm incredibly disappointed with my repeated stays at the Four Seasons! Not because of its service or quality, but because of items I left behind: a power bank and a pair of smart earphones, with a total value of 1600. I checked in on August 19th and checked out on the 20th. On the evening of the 20th, I realized I'd left them behind and immediately contacted the hotel, but they claimed they didn't have them 😂. This is what truly disappoints me. I am absolutely certain I stayed in room 803; the power bank was on the bedside table, and the earphones were on the small round table. I had just gotten a new phone, and the earphones wouldn't connect, so I took them out and placed them on the small round table. When I went to bed, my watch needed charging, so I put it on the right bedside table! These were such obvious places, yet they claimed nothing was there. This is the most unexpected thing that has happened during my stays at the Four Seasons. I don't know if it was the male cleaner who took them, as he went to clean the room right after we checked out. In any case, I never expected the Four Seasons to conceal a guest's belongings.

Service is very thoughtful