Palacio de Los Duques Gran MELIá

Palacio de Los Duques Gran MELIá Reviews

Palacio de Los Duques Gran MELIá

Cuesta de Sto. Domingo, 5, Madrid, SpainView Hotel Details
Palacio de Los Duques Gran MELIá
Palacio de Los Duques Gran MELIáPalacio de Los Duques Gran MELIáPalacio de Los Duques Gran MELIá
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Palacio de Los Duques Gran MELIá Guest Reviews

4.6/5
Great
108 Reviews
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(108)
Positive reviews(107)
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Awesome stay(6)
Great service(5)
Negative reviews(1)
Traveler 123
Classic Room
Checked in May 2023
Other
12 Reviews
5.0/5
Outstanding
Posted on May 21, 2023
recently had the pleasure of staying at Hotel Palacio de los Duques in Madrid, and I must say that it was an exceptional experience from start to finish. From the moment I entered the magnificent palace-like building, I was captivated by the grandeur and elegance that surrounded me. The hotel's location in the heart of Madrid's historic center is perfect for exploring the city's attractions. Many iconic landmarks, such as the Royal Palace and Plaza Mayor, are within walking distance, making it convenient for sightseeing enthusiasts like me. The staff at Palacio de los Duques Madrid truly went above and beyond to ensure my comfort and satisfaction throughout my stay. From the warm welcome at check-in to the attentive service provided by the concierge, every interaction was marked by genuine hospitality and professionalism. The room I stayed in was beautifully appointed and exuded a sense of luxury. The elegant decor, comfortable furnishings, and modern amenities created a perfect sanctuary after a day of exploring the city. The attention to detail was impeccable, and I appreciated the little touches that enhanced my stay, such as the plush bathrobes and high-quality toiletries. One of the highlights of my stay was the hotel's stunning rooftop terrace. Offering panoramic views of Madrid's skyline, it provided a breathtaking backdrop for enjoying a drink or simply unwinding while taking in the city's beauty. The on-site restaurant also surpassed my expectations with its delectable cuisine, showcasing a fusion of traditional and contemporary flavors. Hotel Palacio de los Duques Madrid seamlessly blends historical charm with modern luxury. The preservation of the building's architectural heritage, combined with the impeccable service and attention to detail, creates an unforgettable experience. Overall, my stay at Hotel Palacio de los Duques Madrid exceeded all expectations. It is a true gem in the heart of Madrid, offering a perfect blend of comfort, elegance, and convenience. Whether you are visiting for business or leisure, I highly recommend this hotel for an unforgettable stay in the vibrant capital city of Spain.
Response from Property: Dear Guest,Greetings from Palacio de los Duques, a Gran Meliá Hotel!Thank you for taking the time to share your positive feedback.We are delighted to know that you were captivated by the grandeur and elegance of our historical palace-like building. Equally, it is wonderful to hear that you enjoyed the luxurious and comfortable atmosphere of your room, as well as the breathtaking views from our rooftop terrace. Moreover, our prime location in the heart of Madrid's historic center indeed makes it convenient for our guests to explore the city's iconic landmarks. Likewise, we are glad that you found our team to be genuinely hospitable and professional, as we strive to provide the highest level of service to our guests. Furthermore, we are also pleased that our on-site restaurant exceeded your expectations with its delectable cuisine, showcasing a fusion of traditional and contemporary flavors.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator
Guest User
Premium Room
Checked in Feb 2024
Friends
12 Reviews
4.0/5
Very Good
Posted on Feb 16, 2024
Everything is good. The location is not far from the palace, but I don't feel that the hotel has the style of a "Grand Duke" home. It's not that special. If you want to stay because of the location and if you want to experience a special hotel, this hotel is not very outstanding.
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Response from Property: Dear guests from the Gran Meliá Palacio de los Duques. Thank you for choosing to stay at our hotel and sharing your experience. We are glad that you appreciated the location of our hotel, which is really close to the Royal Palace and makes it easy for guests to explore the heart of old Madrid. We regret to note that the ambience of the hotel did not meet your expectations. Please allow me to introduce to you that our hotel is a 19th-century palace with rich historical and cultural heritage. The interior decoration is inspired by the masterpiece "La Meninas" by Velasquez. We are committed to integrating classics in every detail. Elegance and modern style. We warmly invite you to come back and experience for yourself our ongoing commi**ent to exceptional service and unique experiences. We sincerely look forward to your visit again and wish you a happy life! María Fdez. de ValderramaVoice of Customer Coordinator
gogosister
Premium Room
Checked in Jul 2023
Other
10 Reviews
5.0/5
Outstanding
Posted on Jul 28, 2023
Beautiful hotel, warm and considerate service staff, delicious breakfast, great location, within walking distance to the Royal Palace of Madrid, Puerta del Sol, and even Retiro Park. The car rental company has a store in the underground garage of Plaza de España. You can pick up the car there. It's only a 500-meter walk, everything is perfect, and it's worth coming back. That day I went to the rooftop swimming pool and unexpectedly met a handsome foreigner waiter who spoke Mandarin better than me😄. There was also a Chinese girl in the restaurant who was enthusiastic and capable; if the price is acceptable, there is nothing to worry about.
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Response from Property: Dear guests: Hello! Thank you for choosing our hotel, we are honored to serve you! We are very happy to hear that you are satisfied with the Mandarin proficiency and service attitude of the front desk sister and lobby staff. We are always committed to providing guests with an efficient and convenient check-out experience. Regarding the extended stay price issue you mentioned, our prices may be adjusted based on market demand and room supply. We recommend booking in advance to get the best rates. Thank you again for your recognition and support for us, and we look forward to your visit again! wish you a happy life! Maria Fdez. Valderrama, Voice of Customer Coordinator
Tsuyoii
Family Supreme Room
Checked in Jan 2024
Friends
12 Reviews
4.2/5
Very Good
Posted on Jan 11, 2024
Anyone who knows European hotels knows that the rooms are relatively small, but the hotel service is good and it is very convenient to go to various places.
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Response from Property: Hello dear guests! Thank you for choosing to stay at our hotel! We are very pleased to hear that you were satisfied with our service and found the hotel's location a convenience for your trip. We are always committed to providing our valued guests with unparalleled exquisite experience and personalized service. Your affirmation is a great encouragement to our team. Regarding the room sizes you mentioned, we understand that space in a historic building may be limited, but we are proud to have transformed this 19th century palace into a luxurious residence that combines classic elegance with contemporary style . Each of our rooms incorporates the latest technology and refined furnishings to ensure that each guest enjoys a unique and comfortable rest in the heart of Madrid's Austrian Quarter. We look forward to your next visit and we will definitely provide you with a more satisfactory living experience! María Fdez. de ValderramaVoice of Customer Coordinator
Guest User
Family Supreme Room
Checked in Apr 2023
Family
5 Reviews
4.7/5
Amazing
Posted on May 16, 2023
The environment of the hotel is very good. The lobby, restaurant, and garden are all elegantly and meticulously decorated, but the room is a bit crowded for us as a family of three, and the room facilities are average. My favorite is the restaurant, both indoor and outdoor, the restaurant environment and food are of high quality. In addition, the location is very good, very close to the main attractions in the old city (Madrid Royal Palace, Puerta del Sol, Plaza España), ten minutes walk, but please pay attention to driving, this is a restricted area in the old city. The service is good, the waiters are very warm and friendly.
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Response from Property: Hello dear guest! Thank you for choosing to stay in the hotel and leaving your feedback! To provide guests with warm and considerate service and a comfortable and considerate living environment is our work purpose and unremitting pursuit all the time! Thank you very much for your praise and affirmation of our location and overall service! It is our great honor to bring you some convenience! We will continue to optimize our services and environment in the next work to provide guests with more satisfactory services. At the same time, we also provide room types of different sizes for you to choose from. If you have any needs during your stay, you can contact us at any time, and we will try our best to solve them for you! Sincerely look forward to your visit again, I wish you all the best and a happy trip! Maria Fdez. Valderrama, Voice of Customer Coordinator
rainbowwang11
Family Supreme Room
Checked in Aug 2023
Family
1 Reviews
4.5/5
Great
Posted on Aug 15, 2023
The location of the hotel is very good, with many restaurants and 5 minutes from the Royal Palace of Madrid. The alley behind looks like Chinatown, with Chinese supermarkets and restaurants. The service was also good. I had breakfast for four days. My children loved the Turros Spanish churros.
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Response from Property: Dear guests, hello! Thank you for your trust and choice of our hotel! We are glad that you were satisfied with the hotel's location and service. We are located in the heart of Wan Chai, just a 10-minute walk from Causeway Bay Shopping Centre. In addition, there are abundant dining options in the surrounding area, including many famous and long-established restaurants in Hong Kong. We are also glad that you enjoyed our breakfast. Our Le Café provides a rich international buffet to meet the tastes of different guests. Thank you again for your positive review. We will continue to work hard to provide guests with quality service and a comfortable accommodation experience. We look forward to your visit again and wish you a happy life! Maria Fdez. Valderrama, Voice of Customer Coordinator
Yiduoyiner
Premium Room
Checked in Mar 2024
Other
14 Reviews
5.0/5
Outstanding
Posted on May 7, 2024
A hotel full of aristocratic a**osphere
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Anonymous User
Premium Room
Checked in Apr 2023
Friends
9 Reviews
3.7/5
Posted on May 13, 2023
The room was nice and the environment was very good, but I arrived in the morning and had to wait until nearly five o'clock in the afternoon to clean up the room and check in. It was also a room for disabled people. There was no block in the shower and the bathroom was filled with water after use.
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Paulo
Checked in Feb 2024
Business travelers
5.0/5
Outstanding
Posted on Feb 17, 2024
This hotel has an excellent cost-benefit ratio. It is in very good condition and has very comfortable rooms, but without a doubt what I like the most about this hotel is the friendly, efficient and very attentive staff! I have been to all the best hotels of Madrid and I can say that, because of the professional and very high quality level of service this is my hotel of choice in Madrid. World class service.
Leek Fong
Checked in Dec 2023
Couples
3.0/5
Posted on Dec 17, 2023
Great location and excellent staff but room was dated and amenities were limited (didn't even provide water) for the price we paid. Carpet also looked like it could use a food cleaning. We also got an accessible room even though we didn't ask for one. Quite disappointed.
Gaina
Checked in Nov 2023
Friends
5.0/5
Outstanding
Posted on Nov 29, 2023
Amazing hotel. Great service. A hidden gem. Highly recommend. Great hotel for a family or business trip. Very elegant.
Marvin
Checked in Nov 2023
Friends
5.0/5
Outstanding
Posted on Nov 6, 2023
Very high end property, in the middle of the city. Right next to the Palace. Great restaurants near by. The staff was excellent, very friendly and kind.After a long day in the city go back to hotel and soak in the free standing tub in your room. Wonderful place.
Manu
Checked in Oct 2023
Other
5.0/5
Outstanding
Posted on Oct 23, 2023
Excellent and very helpful staff. We flew in from United States and they went out of their way for early checkin, which made our stay super comfortable. Very personalized care and experience. Location is perfect.
Mary
Checked in Oct 2023
Couples
4.0/5
Very Good
Posted on Oct 8, 2023
Staff lovely. Beautiful property and large rooms. The immediate area is not upscale. Very touristy and crowded.
Lynn
Checked in Oct 2023
Couples
4.0/5
Very Good
Posted on Oct 3, 2023
Excellent hotel within walking distance of quite a few of Madrid’s sights. Very quiet room, beautifully decorated and designed. Red Level lounge offered nice food and drinks for rest during sightseeing. Staff very helpful.