Park Inn by Radisson, Nairobi Westlands Reviews

Response from Property: Dear Job, Thank you so much for taking the time to share your delightful review following your recent stay at our hotel. It's wonderful to know that our staff Brian, security and entire team exceeded your expectations and contributed to a memorable and enjoyable stay. We take great pride in providing exceptional hospitality and ensuring our guests feel comfortable and well-taken care of during their time with us. We hope to welcome you back in the near future. Thank you once again for choosing Park Inn by Radisson, Nairobi Westlands and we can't wait to have the pleasure of hosting you again soon.

Response from Property: Dear Taiwoajayi, Thank you for taking the time to leave the great review and share you experience with us. It is wonderful to receive this amazing feedback as it strengthens our commitment in creating memorable moments for all our guests! We look forward to hosting you again. Kind Regards Dominic Prendergast General Manager

Response from Property: Dear Chrisinder, Thank you for taking the time to leave the review and share you experience with us. We have taken note of the recomendation and reception concerns raised. We assure you of a more memorable experience in your next visit. We look forward to hosting you again. Kind Regards Dominic Prendergast General Manager

Response from Property: Dear Adrianab, Thank you for taking the time to share your feedback regarding your recent stay at Park Inn Nairobi. We truly appreciate your kind words and are thrilled to hear that you enjoyed your experience with us. It brings us immense joy to know that you found our customer service unparalleled and that we were able to meet your expectations during your small conference. Providing exceptional service to our guests is our top priority, and it is rewarding to receive such positive feedback. We understand that our location may have presented some challenges with traffic congestion, and we apologize for any inconvenience this may have caused. However, we are delighted to hear that you found our central location convenient for your needs. Your compliments regarding the spacious, quiet, and clean rooms are greatly appreciated. We take pride in maintaining high standards of cleanliness and comfort for all our guests. At Park Inn Nairobi, we strive to offer great value for our guests, and it is wonderful to hear that you found our accommodations to be excellent in terms of affordability and quality. Once again, thank you for choosing Park Inn Nairobi for your conference accommodation, and for recommending us to others. We hope to have the pleasure of welcoming you back in the future for another seamless and enjoyable experience. Warm regards, General Manager Dominic Prendergast

Response from Property: Dear Bonganihlomuka, Thank you for taking the time to leave the great review and share you experience with us. It is wonderful to receive this amazing feedback as it strengthens our commitment in creating memorable moments for all our guests! We appreciate the special mentions of our staff Harriet and Chef Austin who exceeded your expectation, they will be deligted to hear of your feedback. We look forward to hosting you again. Kind Regards Dominic Prendergast General Manager

Response from Property: Dear Wanjiru, Thank you for sharing your feedback about your recent visit to our rooftop bar. We sincerely apologize for the poor service you experienced during your time with us. Providing efficient and attentive service to our guests is of utmost importance to us, and it is disheartening to hear that we fell short of meeting your expectations. We understand your frustration with the extended wait times to place an order and receive service, especially considering the limited number of guests present. Please know that this does not reflect the level of service we aim to provide, and we are genuinely sorry for any inconvenience this may have caused. We have taken your feedback seriously and will address the service issues you encountered to ensure that such situations are not repeated in the future. Our goal is to create an enjoyable and memorable experience for all our guests, and we regret that we failed to deliver on this occasion. We appreciate you bringing these issues to our attention as it allows us to identify areas for improvement. We hope that you will consider giving us another chance to exceed your expectations in the future. Your satisfaction is important to us, and we would welcome the opportunity to restore your faith in our establishment. Once again, we apologize for the disappointment you experienced and thank you for providing us with valuable feedback. Kind Regards, Dominic Prendergast General Manager