Harper Perintis by Aston Reviews
Harper Perintis by Aston
Jl.Perintis Kemerdekaan KM 15 No.14 A, Pai, Kec. Biringkanaya, Kota, Makassar, IndonesiaView Hotel Details
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Harper Perintis by Aston Guest Reviews
4.3/5
Very Good
74 Reviews
Verified reviewsLocation4.3
Amenities4.2
Service4.4
Cleanliness4.3
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All Reviews(74)
Positive reviews(72)
Reviews with photos/video(15)
Negative reviews(2)
Guest User
Superior Twin Room
Checked in Apr 2024
Family
6 Reviews
Outstanding
Posted on Apr 22, 2024
Being a regular here and the recognise me.
Response from Property: Dear Valued Guest, We wanted to take a moment to express our heartfelt gratitude for your continued patronage and loyalty to our hotel. Your presence is always a delight to us, and we are truly honored to have you as a regular guest.It brings us great joy to know that you feel recognized and appreciated during your stays with us. Building meaningful relationships with our guests is something we hold dear, and it is incredibly rewarding to hear that you feel welcomed and acknowledged by our team.Your loyalty means the world to us, and we are dedicated to ensuring that each of your visits is met with the highest level of service and hospitality. Whether it's a warm greeting upon arrival, personalized attention to your preferences, or simply a friendly smile, we want you to feel at home whenever you stay with us.As a token of our appreciation for your continued support, we would like to extend a special thank you. Please know that you are always welcome at Harper Perintis Makassar, and we are here to make each of your stays memorable and enjoyable in every way possible.If there is anything specific you would like us to do to enhance your future experiences with us, please do not hesitate to let us know. Your feedback is invaluable to us, and we are committed to exceeding your expectations time and time again.Thank you once again for choosing us as your home away from home. We look forward to welcoming you back for many more memorable stays in the future.Best Regards, Hotel Management
syazlyn explore
Superior King Room
Checked in Apr 2024
Family
1 Reviews
Outstanding
Posted on Apr 6, 2024
Highly recommend from services operators.transport pick up from airport. Reception.and Room very good
Response from Property: Dear Valued Guest, We are absolutely thrilled to receive your glowing recommendation and positive feedback about your recent stay with us. Your satisfaction and comfort are our top priorities, and we are delighted to learn that you had an exceptional experience from the moment you arrived.It brings us great joy to hear that you found our services operators, transport pick-up from the airport, reception team, and rooms to be of high quality. Providing exemplary service and ensuring a seamless experience for our guests are at the core of our values, and we are thrilled that we were able to exceed your expectations.Our team works diligently to ensure that every aspect of your stay is met with excellence, and your kind words serve as a testament to their hard work and dedication. We will be sure to pass along your appreciation to all our staff members involved in making your stay memorable.We are committed to providing personalized and exceptional service to each and every guest. Your recommendation means the world to us, and we are truly grateful for your support.Once again, thank you for choosing us. We value your patronage and look forward to the opportunity to host you again in the future.Best Regards, Hotel Management
Haoxudu
Deluxe Room
Checked in Mar 2024
Business travelers
84 Reviews
Good
Posted on Apr 23, 2024
It is close to the airport, but the hotel facilities and hygiene are average
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for choosing Harper Perintis Makassar as your accomodation and for sharing your feedback with us. We value your input as it helps us identify areas where we can improve to better serve our guests.We appreciate your recognition of our hotel's proximity to the airport. Being close to the airport is indeed a convenience for many of our guests, and we strive to provide a comfortable and convenient stay for travelers.However, we understand your concerns regarding the average condition of our facilities and health standards. Your feedback is taken seriously, and we apologize for any shortcomings you experienced during your stay. Maintaining high standards of cleanliness and ensuring the well-being of our guests are of utmost importance to us.Rest assured, we are committed to addressing the areas of concern you have raised. We will conduct a thorough review of our facilities and health protocols to identify areas for improvement. Our team will work diligently to enhance the cleanliness and overall condition of our hotel to provide a more pleasant and satisfactory experience for our guests.Your feedback serves as a valuable tool for us to continuously improve, and we sincerely appreciate your honesty. If you have any further comments or suggestions on how we can better meet your expectations, please do not hesitate to reach out to us.Once again, thank you for choosing Harper Perintis Makassar. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more satisfying stay.Regards, Hotel Management
guest025
Superior Twin Room
Checked in Mar 2024
Solo travelers
3 Reviews
Very Good
Posted on Apr 23, 2024
Clean,nice room,best location
Response from Property: Dear Valued Guest, We would like to extend our sincere gratitude for taking the time to share your positive feedback with us. It brings us immense joy to hear that you found our rooms clean and pleasant, and that you enjoyed the prime location of our hotel.Ensuring a comfortable and enjoyable stay for our guests is our utmost priority, and we are thrilled that we were able to meet your expectations. Your kind words about the cleanliness and quality of our rooms motivate us to maintain the highest standards of hospitality.We are also pleased to know that our hotel's location suited your needs perfectly. We understand the importance of convenience and accessibility for our guests, and we are delighted that our prime location added value to your stay.We are committed to providing exceptional service and creating memorable experiences for our guests. Your positive feedback serves as a great source of encouragement for our team, and we are truly grateful for your support.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back to Harper Perintis Makassar for another wonderful experience.Thank you once again for choosing to stay with us. We genuinely appreciate your patronage and hope to have the pleasure of hosting you again soon.Regards, Hotel Management
Baoyaoju
Superior King Room
Checked in Mar 2024
Business travelers
12 Reviews
Outstanding
Posted on Mar 29, 2024
安靜，乾淨，適合商務出差
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Maheswari
Superior King Room
Checked in Mar 2024
Couples
1 Reviews
Posted on Mar 16, 2024
Easy check in & out. Friendly & helpful staff - both FO & concierge. We use hotel rental car for a trip to Maros, Bantimurung, very professional service. Will stay again 🙏
Response from Property: Dear Ibu Maheswari, Thank you for taking the time to leave such a positive review of your stay with us! We are thrilled to hear that you found our check-in and check-out process easy and that our staff, both at the Front Office and Concierge, were friendly and helpful throughout your stay.We're delighted that you had a great experience using our hotel rental car service for your trip to Maros and Bantimurung, and we're pleased to hear that you found the service to be professional. Your satisfaction is our top priority, and we're glad that we could contribute to making your trip enjoyable.We look forward to welcoming you back for another stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Hotel Management
Guest User
Deluxe Room
Checked in Feb 2024
Business travelers
8 Reviews
Outstanding
Posted on Feb 15, 2024
出差很適合，衞生也不錯。
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Response from Property: Dear Our Value Guest, Thank you for your review and for choosing our hotel for your business trip. We are delighted to hear that you found our hotel to be suitable for your needs and that you were satisfied with the level of hygiene we maintain.Ensuring a clean and hygienic environment for our guests is of utmost importance to us, especially during these times. We are committed to maintaining high standards of cleanliness and sanitation throughout our property to provide a safe and comfortable stay for all our guests.We appreciate your feedback and are glad that we could meet your expectations. If you have any further comments or suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,Hotel Management
Franky
Superior Twin Room
Checked in Jan 2024
Solo travelers
1 Reviews
Posted on Feb 2, 2024
The air conditioning was not functioning properly, so when I made a complaint, they sent a technician to fix it. The technician spent about 10-15 minutes replacing some relays and then asked me to wait for another 15 minutes to see if the air conditioning would cool enough. Since it still didn't work well, I requested to be moved to another room. They relocated me to a new room, which this all process from a promoted complaint, took approximately 1 hour. While I was sleeping, someone opened my door at 4 am, but fortunately, I had locked it using the latch attached to the back of the door. This startled me and I shouted, then they left, 15 minutes later the reception call me ask for apologize. So silly!
Response from Property: Dear Bapak Franky, Thank you for choosing Harper Perintis Makassar as your accomodation, We apologize for the inconvenience and the unsettling experience you encountered during your stay with us. Your comfort and safety are our top priorities, and we regret that we fell short of meeting your expectations in this instance.Regarding the issue with the air conditioning, we apologize for the inconvenience it caused you. We appreciate your patience as our technician attempted to resolve the issue, and we're sorry to hear that the problem persisted. We're glad that we were able to relocate you to a new room promptly, but we understand that the process took longer than expected.As for the incident with someone attempting to enter your room at 4 am, we sincerely apologize for this alarming situation. This is certainly not the level of service and security we strive to provide to our guests. We have taken immediate steps to investigate this matter and to ensure that proper security measures are in place to prevent such incidents from happening in the future.We understand your frustration, and we apologize for any distress this may have caused you. Your feedback is invaluable to us, and we will use it to improve our services and prevent similar occurrences in the future.If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel during any future visits.Regards, Hotel Management
Guest User
Superior Twin Room
Checked in Jan 2024
Couples
5 Reviews
Outstanding
Posted on Jan 19, 2024
The location to the airport is great. There is also a small supermarket right next door.
The rooms are big and tidy. The shower is also very spacious and there is plenty of space to freshen up after a long flight. What we thought was really great was that there were water carafes in the room that you could refill at any time from the machine in the hallway. Save plastic 👍👍👍 Good idea.
We would definitely come again.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your positive review! We are pleased to hear that you enjoyed the convenient location near the airport as well as the small supermarket next to our hotel. We are pleased that you are satisfied with the large room size and comfort. The spacious bathroom is also a refreshing plus after a long flight. We appreciate your appreciation for our initiative to provide water jugs in the rooms that can be refilled from the machine in the hallway. This not only helps reduce plastic consumption, but also provides additional convenience for our guests. We are pleased that you think it is a good idea. Thank you for your trust and we hope to welcome you again in the future. If we can be of further assistance or you have any other special requests, please do not hesitate to let us know. We strive to provide each of our guests with a pleasant and satisfactory stay. We'll meet Again!
Amalia
Superior King Room
Checked in Nov 2023
Solo travelers
1 Reviews
Outstanding
Posted on Nov 24, 2023
Bagus
Nuannuandeshitouge
Deluxe Room
Checked in Oct 2023
Business travelers
9 Reviews
Very Good
Posted on Oct 26, 2023
窗户隔音不好，其他都還不錯性價比高
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Muhammad
Superior King Room
Checked in Sep 2023
Business travelers
1 Reviews
Outstanding
Posted on Sep 11, 2023
Recommend and very good service
Original TextTranslated by Google
Guest User
Superior Twin Room
Checked in Sep 2023
Business travelers
65 Reviews
Very Good
Posted on Sep 13, 2023
早飯 不如以前了
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Shangxunuli
Superior Twin Room
Checked in Aug 2023
Business travelers
60 Reviews
Posted on Nov 24, 2023
Just remember, the hotel has no windows. The taste is quite big. The front desk was not the kind of person who was very cooperative. He made a mistake and booked an extra day. Alas, he refused to give me a refund. . . .
Original TextTranslated by Google
Response from Property: Dear Mr. Shizhu HU,Greetings from Harper Perintis Makassar . .Thank you for your review regarding your stay at our hotel.We would like to clarify that the pictures you uploaded are related to The Kuta Beach Heritage Hotel, not Harper Perintis Makassar. Our hotel is equipped with sufficiently large windows, although balcony access is restricted to housekeeping staff for maintenance purposes.Upon reviewing your room reservation at Harper, we found that you had contacted our staff to change the check-in date to November 20-21, 2023, originally scheduled for November 16-17, 2023. Our staff gladly approved this change without any additional charges and instructed you to contact the travel agent through whom you booked the room to modify your booking voucher.We sincerely hope that this clarification provides a clear picture of the situation and accurately represents our service. We also kindly request your assistance in removing this review if there was any misunderstanding, as it could impact our hotel's reputation.We appreciate your cooperation and understanding in this matter.Warm regards,Executive Assistance Manager
Anonymous User
Superior King Room
Checked in Jul 2023
Business travelers
4 Reviews
Posted on Jul 21, 2023
Walls are very thin you can hear doors banging from other rooms, you can hear noises from other rooms and between floors as well. Many Used In-room dining plates are lefts out in the long corridor with leftover food and had to walk past these sights to get to the room, it’s disgusting. Amenities in the room are basic and not 4 stars standard.
Rooms are very dimly lit, corridor is very poorly lit, it’s terrible and cannot be considered a 4 stars hotel.
Staffs are nice and friendly, that’s the only plus point to the hotel.
Response from Property: Dear Valued Guest,Greetings from Harper Perintis Makassar . .Thank you for your review of our hotel. We appreciate your honest feedback as it helps us identify areas that need improvement.We sincerely apologize for the inconvenience caused by the thin walls and the noise from other rooms and floors. We understand that a peaceful and quiet environment is crucial for a comfortable stay, and we will make every effort to address this issue and minimize disturbances.Regarding the in-room dining plates left in the corridor, we completely understand how unappealing and unpleasant this can be. Our housekeeping team will be reminded to promptly collect and clean up after in-room dining to maintain a clean and hygienic environment.We apologize for not meeting your expectations with the amenities provided in the room. Your feedback is valuable, and we will take it into consideration as we continue to improve and upgrade our facilities to meet the standards expected of a 4-star hotel.The lighting in the rooms and corridors is another area we'll review carefully. We want our guests to feel comfortable and safe at all times, and proper lighting is essential for achieving that. Rest assured, we will work on enhancing the lighting in both the rooms and corridors to create a more pleasant ambiance.We are delighted to hear that our staff was friendly and accommodating during your stay. They take great pride in providing exceptional service, and we'll pass on your compliments to motivate them further.Once again, we apologize for the inconveniences you experienced during your stay. Your feedback is highly appreciated, and it will be used to make the necessary changes to ensure a better experience for all our guests. If you decide to give us another chance in the future, we'd be more than happy to welcome you back and show you the improvements we've made. Thank you for choosing our hotel, and we hope to see you again soon.Regards,Management Hotel
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