Guest User
January 31, 2023
Horrible experience. I paid over $1k for a few nights at this place. Told them before I arrived that I was going to arrive in the evening since my ferry reservation didn’t get in until after 9pm. They said no problem that I would receive a code to get in. I get into the island at around 9:30pm, I’m traveling with two babies and the code doesn’t work. I call and they have me try 3 other codes, none work. They said maintenance would come in 15 minutes to let me in. 15 minutes pass and nobody comes. Call again, I am told that it won’t be until at least 30 minutes, person had me try more faulty codes. I then wait 40 minutes and call about two more times, one which I was hanged up on. Then the last person I spoke to told me basically nobody was coming. At this point I start looking to book anywhere else, anyplace safe where I can get a bed for my babies and of course everything is booked. Finally I found a place, I call again and tell them to cancel my reservation and get me a full refund at which point I’m told sorry, no can do, mind you I'm still not able to even get in to this reservation I fully paid for. I guess they fully expected me to sleep in my car or something. So I said screw it, booked a new place before that one was also gone, filed a police report, and also another report with my credit card company. This place is horrible and this experience I had was completely unacceptable. Avoid at all cost!