Residhome Paris-Massy Reviews

Great hotel, very clean, very close to everything and very well received

To flee ! I do not recommend this hotel at all. I was very poorly received following a problem with my bank card, it did not pass for the deposit I kindly ask to pay the deposit in cash or by check and I am refused I am told that nothing can be done for me and no one finds me a solution while I propose two solutions which seem completely normal to me (no hotel refused me to pay a deposit by any means other than a card). Since I had taken a room without free cancellation, it was impossible to cancel and I had to wait 20 minutes for a solution to be found for me. No solution found I ask the manager what I can do she tells me that she can't do anything for me and she leaves (super professionalism). Then I have to negotiate another 10 minutes to get the room and I end up asking if I can settle the deposit at midnight, which they end up accepting but not with joy. Then comes the moment of entering the room and there the shock of cobwebs, dust and a strong smell of cold tobacco. Finally going to bed I go to the heating and the big surprise the heating does not work (very annoying during a cold period). I call the reception to inform them and no solution is offered to me. So I sleep in the cold. The next morning I drop off the room card and I come across the manager to whom I warn that the heating was not working and no response from her, not even a commercial gesture (well done professionalism). I strongly advise against this hotel where the managers and receptionists do not respect their customers at all. In addition, having to negotiate for an hour to pay a deposit in cash or by check of 250 euros for a room where there is no heating is a shame!!! Go your way there are much friendlier and cleaner hotels than this one.

Nice Hotel

Perfect

I liked the general cleaniliness, hospitable staff, very friendly but the communication about charges for me and my wife's breakfast wasnt clear. I ended up having to spend extra money i was not prepared for. The breakfast charges should be included on the daily price.

Our check in process was good until this morning when we realized we were told incorrect information about breakfast. We were told it was at a restaurant around the corner and even given a paper about it. Restaurants serving breakfast in Paris open at 9. We went down to eat at 10:30 to find that breakfast here is from 6:30 to 9:30 IN the hotel. We missed it and we paid extra for it - $70 USD! The front desk was no help at all and completely unsympathetic to their own errors that caused us loss.

The hotel is amazing clean good value for money my children enjoy the swimming pool and it’s good that we can cook at the hotel. I would definitely recommend to my friends and family

I had a bad experience as there was no internet during my stay and no proper response from the management.I have been waiting for refund my deposit for week.. they need to be prompt and learn more about customer service !

The room was not prepared for 3 people but for 2. We went down to reception. given sheets that were too big and had to make the sofa bed ourselves. The man at reception was rude to my daughter and told her off for taping her nails on the counter, he did it in a rude manner. The pool and jacuzzi were freezing, the sauna was just warm, not hot. So disappointing as we booked this place specifically for that.

Very clean, spacious. It has everything we needed. Easy access to public transportation. Helpful staff.

Wonderful.place I hope to stay again

There was absolutely no customer service at the hotel until I got in touch with hotel.com that tried to help me, as well I've begged to speak to hotel manager who was on holiday.

Friendly staff good location

The location was the reason we chose the property. The Lobby and Reception areas are welcoming and clean. Check in was done in a fast way. Our air condition unit was not working and we were given a bigger unit in no time upon arrival. The units were clean and comfortable. The bedding was comfortable and linens were good quality. Bathrobes and towels are plush and good quality, as well as toiletries. Kitchenette equipment was in very good condition. A small dishwasher made things easier. The room lightning is very good. Parking garage is on site offering many spaces. Indoor swimming pool available with a few guests enjoying themselves. The only problem we had was that we asked to reserve a taxi for early morning the next day and the reception forgot. We had a very early medical appointment to go to and this created a timing problem. We recommend this property and would stay here in the future when visiting the area.