Hotel Verde Cape Town Airport

Great location for the airport and the free shuttle is perfect. The hotel is very comfortable and has everything for a great overnight stay. My only gripe is the staff all.standing around in groups chatting loudly at breakfast and having to wait 20 minutes for change in the restaurant in the evening.

Great location, cleaning and service. But if I can give you a suggestion you can't ask a client to pay a slice of bread during a lunch in your restaurant.

NOT HAPPY! Although the place was clean and the restaurant had good food, their service is VERY POOR! I certainly will not refer this hotel to anyone. I only slept over one night and in the morning I woke up to a broken toilet.This part is understandable but the poor response to the problem is what upset me. As I found out that the toilet was broken I contacted reception and explain that I needed to use the toilet urgently.Only after another phonecall and 15 minutes later someone pitched up just to declare that the toilet is indeed broken and they will ask maintenance to come check.I told him I needed the toilet urgently and he said he will come back with a card of an empty room so that I can go there. ANOTHER 15 minutes later and two more phonecalls but no card given to go to another toilet. I gave up and couldn't wait longer, did my business in the toilet and used a makeshift bucket to flush down everything. SO BASICALLY NOT POOR CUSTOMER SERVICE but actually NO service or solution. Fast forward 30 minutes later and I am at checkout complaining about this situation and how unhappy I am. They didn't even deem it important enough to call a manager even after I said that I will be writing a very non favorable review. They only apologised ( very lightly). Never thought I would see this from a 4 star hotel. Beware if you want to stay here.Heed my warning as they make use of sustainable practices (such as using grey water for toilets) there are more things that can go wrong with amenities than in a normal run of the mill hotel. This in itself is not a problem and commendation for that BUT that means you need to know your hotel and have good response systems in place so that guests are not left in embarrassing situations! Clearly these type of issues are not important enough to resolve . I will not suggest stay at this hotel due to the lack of response and disregard.

Accommodating staff, best location for a hotel next to the airport.

Hotel is VERY close to airport facilities - 5 minutes walk - but fee transfers is also available on reguest. All personal are VERY welcoming - so it is a pleasure. Very fine breakfast as well, with possibility to sit in outside garden. We had one night between flights, and with the possibilty to take a Uber to CPT city in 15-20 minutes - it was a perfect option in combination that we could have easy in mind regarding the easy acccess / no -time the day of departure. Certain areas of the hotel, could benefit from a brush up - but in general we were all happy for the choice and stay - and will definately come back. Thanks.

The proximity of Hotel Verde to Cape Town International Airport is unparalleled. Its location, mere minutes away, provided us with the much-needed ease of access after our long journey, eliminating any concerns about additional travel upon our late-night arrival. The hotel’s commitment to safety and security is evident, offering peace of mind and a secure environment in which we could unwind without worry. Staff & Service: The heart of Hotel Verde’s excellence lies in its staff. Their warm hospitality and attentive service were apparent from the moment we stepped through the doors. Each member of the team went above and beyond to ensure our stay was not just comfortable but memorable. Their recommendations for local sights and dining experiences enriched our visit, showcasing a genuine desire to cater to our interests and needs. Amenities & Comfort: Our stay was accentuated by the range of amenities available at Hotel Verde. The rooms were not only spacious and impeccably clean but also thoughtfully designed to offer the utmost comfort and relaxation. The commitment to sustainability was visible in every aspect of the hotel’s operations, from energy efficiency to water conservation, aligning with our values of environmental responsibility.

A single night stay after a looooooong international flight, setting us up perfectly for our holiday. A great time at the spa, a pleasant meal and so nice to be in such eco friendly surroundings. We are returning in a week and looking forward to having a more leisurely breakfast.