Pestana South Beach Hotel Reviews

The network is very poor, the network is basically equal to no

thank you for a comfortable trip

spacious room, great location, amazing service. We loved it and we now know where we will be staying whenever we visit Miami.

Great stay at this property! Lovely art deco property, not your usual hotel, we loved the stay but also appreciate the staff! They went above and beyond to help and we shall return thanks to the kind of service we got. Amazing location as it's walkable to the beach only 5mins , and to all the best areas in South Beach area!

TERRIBLE experience during check in and checkout. They couldn’t find my reservation through ******* had to wait over 30 mins. When checking out they tried to keep over half of my deposit for resort fees but everyone knows you pay resort fees during check in and not check out..

Fantastic find! Lovely relaxing hotel with easy access to everything whilst providing peace and quiet. Staff very friendly and helpful.

It’s a nice hotel,albeit getting a bit run down. If you arrive prior to 4p they will be good enough to hold your bags for you but will not allow you into your room even though it’s ready unless you pay $100 extra. That is very odd to me and poor business as there is then a long line at 4p when everyone that didn’t want pony up an extra $100 tries to check in.

The bathroom tile was moldy and the room was loud as it was adjacent to the reception

Overall nice hotel, good location and very friendly and helpful staff. Marked it down as our room was very noisy - there doesn’t seem to be any insulation between rooms. We could hear EVERYTHING in the room above us And got woken up a few times by suitcases wheels moving around early in the morning. Secondly, they play music around the pool every day, which states at about 8am. Not great if, like us, your windows face on to it. We slept with the window on and regretted it as soon as we got woken up by the music. A very good 3.5 star, but couldn’t say it was a good 4*, even though the staff service was definitely off that standard.

Great little place with a great staff. Was the only hotel that would accommodate me at 4am for a room. Can u believe that in Miami Beach?? Thank you Pestana!

Have always wanted to stay at a Pestana, and overall it was just alright. I will say the staff was amazing and friendly. That really made the stay. As a VIP ******* room, I receive a bottle of wine which was great. Thank you! Downside, there was a mixup with my room and it felt like I got bumped to a not so great room but they wouldn't explain what happened when I asked. I saw on the paperwork that originally I would have been on the 3rd floor, but received the 2nd floor at check in. I definitely can confirm this as they initially setup my wine in the other room and so had to move everything. It was a 3 floor property so I wouldn't have had to deal with the noise I did if I wasn't bumped to the 2nd floor. The curtains were outdated and dirty, and the fridge broke. Maintenance came in as soon as possible to fix and got a new one for the room. The area was close to most things you would need. Close enough walking to the hustle and bustle of Miami without being directly in it which was exactly what I wanted. Don't think I will stay again unless they upgrade the property. Put me off staying at any other Pestana location for right now.

Really great stay. The staff were really lovely and helpful. Beach umbrellas and sunbeds are included in the stay which was even better. Great spot!

I cannot say enough good things about this property and especially the staff. The staff was phenomenal the entire time. We had plenty of questions about the area and services at the hotel (lounge chairs at beach, pool, bikes, etc) and they answered everything so kindly and were very helpful the entire stay. The room was nice. The pool was really nice. I loved the lobby and its decor. I loved the fact that we got beach loungers and an umbrella as well as an hour of free bike rental. And we had some fantastic restaurants right nearby with awesome atmospheres/ambiance and delicious food.

Staff was untrained. And incapable of helping