East Miami Reviews

A very good stay experience. The hotel service is good. It is clean and luxurious. I am very satisfied.

This is the worst five-star hotel I have ever seen. The carpets in the corridors of the hotel are old and dirty. There are many stains on them. There are also a lot of paper scraps and other garbage. No one has cleaned them up for four days. The service was very poor. I asked for an extra quilt on the first day. However, I called three times and the quilt was delivered twice. Finally, I contacted Ctrip to help solve the problem and the quilt was delivered. They also lied to Ctrip and said they couldn't find thick quilts. I have stayed in countless hotels and was one of the earliest users of Ctrip. This is the first time I have written a negative review and the first time I have encountered such a bad hotel. If I couldn't unsubscribe, I wouldn't live there. I feel like they don't have to worry about customers, you can't help but love them.

Super satisfied, the room is big, clean and spacious, suitable for family travel

Helped others, but since he chose it, there must be something extraordinary

The area we stayed in was incredibly pleasant, boasting upscale amenities and a sophisticated atmosphere. It truly enhanced our overall experience and made our stay even more enjoyable.

Outstanding facility and with great amenities. Laura and Sergio from the restaurant and Rodrigo from the pool were great. Great food at Quinto and nice view, good drinks and service at the Sugar Bar

This was a really clean hotel with current technology. The views were ok, but not great. Close to mall area and close to local eateries. There is a lot of congestion in this area and the valet area is terrible.

East Miami is in the prime location to explore the city! Definitely one of the best places to stay when visiting!

Positive: Great location, incredible views, great staff. Negative: Crowded entrance due to the rooftop restaurant, Extra loud during nightime. I could even hear the music in my bedroom at 3am. No consistency with room cleaning.

Having mall and restaurants connected easy access, pool cabanas and service wonderful. Didn’t like the fact that online said room slept three and we had to pay extra for cot

This was an exceptional location. Everything was just a walk-away. Had we known prior we wouldn’t have rented a car! We also enjoyed the plaza and the convenience of it. The restaurants were amazing. We went to Tearoom & was exceptional. Quintos was also really good for breakfast! As for cons — there aren’t many at all. One of the ceiling lights weren’t working and a piece of the ceiling also had a crack. Minor fixtures! They also upgraded our room to a higher floor which was lovely! The view was awesome. We would definitely stay here again.

This hotel is amazing! The lobby, the rooms, the view, the pool area… Everything about this hotel is awesome! They have filtered water fountain in the rooms which I have never seen it any other hotel. Such a cool vibe! I would stay here again and again.

Horrible experience, I'm utterly disappointed with my recent stay. Upon entering my room, I found a complete stranger fast asleep in MY bed. The hotel staff's response was shockingly lackluster; they failed to address the situation adequately or offer any compensation for the intrusion. It's unacceptable for a supposedly reputable establishment to neglect the safety and comfort of its guests in such a flagrant manner. I strongly advise against staying at this hotel, unless you enjoy unexpected roommates and dismal customer service, especially if you’re a young woman.

Super hi-tech hotel. Gorgeous rooms. Could use more dining options especially for breakfast. Super helpful and friendly check-in staff. Only complaint was that we tried to order ice on 3 different occasions by i-pad and phone and never got it. The only way was to go down to the front desk and they immediately took care of it.