Herlong Mansion Bed & Breakfast

Let me start by saying the Herlong Mansion is beautiful. Devin and staff were exceptionally (this does not include the owner - Kim). We stayed 2️⃣ days here with our friends for our friend’s birthday. It was clean, smelled great and very simple. They had coffee, tea and cookies out for guests. The breakfast was good but only one selection no other choices. My husband and I stayed in the Palm Room 2nd floor. It was very hot in our room on our first night so we turned the ceiling fan on it rattled so bad I could not sleep literally thought it was going to fall out of the ceiling. We reported ceiling fan rattling and it being overly hot in our room at 8:30am the next morning to Devin watched her write it down and put it in Kim’s desk. We went out for the day when we returned at 5:30pm my husband asked about Kim about the room being so hot. Kim acted like she didn’t know anything about it, of course by now it’s after hours. Kim called AC person spoke with them with no resolve. We asked could we move to another room there were non available… we asked if they had a fan - no fan. Kim was very rude and was not understanding that we paid a lot to enjoy our stay in comfort. Kim stated well it’s an old mansion. Kim told us she would take care of it but when we returned from our dinner she had left for the night. It was so hot in our room the second night my husband got over heated and got sick twice. Upon check out Kim was nowhere to be found… and she did not resolve the issue’s simply tried to make excuses for them. At one point Kim even said maybe we should stay at another hotel. Kim did turn the AC down to 68 however by the time we went up for bed it was set back to 70 again. Let me also add: on two occasions they accused our friend of burning in-cents in their room - no one in our party even smokes nor did any of us light anything. After my friend told Devin the first time it was not any of us…..it was mentioned / brought up to them again a second time. Which really made them feel that they were being accused. We were on the back porch playing cards and listening to music and not even in the room until late 12:30am. But they told us someone reported it?? Mansion itself is in need of some repairs and improvements. But most of all the owners attitude was enough for me to post this review. We did not feel welcomed by the owner when there was a problem nor did she take care of it. This place is too overpriced to get treated poorly. Overall not a relaxing enjoyable experience. I forgot to mention the owners way of taking care of things is to do noting… no fixing the problem, no money taken off for all the inconvenience Just unacceptable!!

We were both very disappointed with the breakfast. The expectation for a bed and breakfast- based on dozens of experiences over multiple States and Countries- is to have a prepared and presented multi-course breakfast. Get you own drink and a cup of basic fruits and a large square of a simple breakfast casserole that was too one-note to eat all of it… left us both disappointed and wanting something more/else. Not having a set table, no breads/pastries, self service drinks and one course of one food… and a few grapes, berries, a strawberry and 3 pieces of pineapple… not at all up to bed and breakfast standard. And for $275.00 I believed I was spending that to include the B&B experience, or I’m just staying at a room in someone else’s house. I regret the expense for what we received. Do you realize where you And we saw staff for 5 minutes the entire stay. In short, the stay lacked hospitality. It was our 5 anniversary - which I noted in the reservation and it was not even mentioned. Palm room was very understated and basic. The home is gorgeous. That’s not enough. I sent this to the owner and she was defensive and disinterested. There are MUCH better B&Bs in N FL.

This house is absolutely beautiful, we selected the room on the ground floor, the room is lovely with a massive bathroom with walk in shower, there are complimentary drinks, and a lovely breakfast, Kim the owner is lovely very accommodating

The old building is beautifully maintained as well as the landscaping, the beds were comfy and the shower was hot although slow which is expected in the third floor of an old hotel. There were a few issues which should not have occurred at a four star hotel. The first started at 10:46 the morning of check in. I got a text confirming and saying check was 3 to 6 pm. Knowing I would not get there until after that I texted back explaining right away, no answer, then called at 3, no answer, finally got a call after six saying that was fine. They checked for allergies and food preferences. We were looking forward to breakfast only to be disappointed. Breakfast offered as French toast, sausage gravy and quiche. I asked for French toast and a bit of quiche, my husband ordered sausage gravy. The server came back to tell me I could have one thing. I chose the quiche. I was surprised at over $200 a night I expected more food. My husbands sausage gravy looked like just ground sausage none of the white creamy gravy you expect. He said it was salty but edible. Mine was a small piece of crustless quiche. We both got nice fresh fruit cups, butter arrived as well but nothing to spread it on. That was all. Later in the day the room was serviced but only the bad was made, the coffee cups from the breakfast room were left on the table. The next morning we arrived for breakfast, no options we were both served a square piece of potato filled quiche It was no more than 4” by 4” with a plain fruit muffin. Sprinkled with confectioner’s sugar. It was warm but not enough food. Overall, I glad we stayed there. The history and maintenance of the place is impressive. The breakfast and lack of communication and minimum room care was was definitely not worthy of the price or $551.00 including tax for two nights. My husband and I seldom get a weekend away with our work schedules, sad to be let down. I hope they try harder. Disposable income is hard to come by and when spent one should feel it was worthwhile.

The house and grounds are very nice-lovely porch swings on 2nd floor porch are cozy. The staff (Sabrina) was welcoming, and the breakfast was good. My main concern for future guests is the quality of the beds and bedding. We stayed in a smaller room (Jasmine) which was okay, but the bed squeaked loudly and the horrible microfiber sheets stuck to us with every toss and turn. The hinges on the door to the bathroom was in need of oiling-it squeaked loudly also. At $253 for one night, I expected better quality. We gave a note to the owner about this as we checked out. There was no follow up on her part to acknowledge these issues.

I was so looking forward to staying in this historic house. Let me start by saying that it was very cold for Florida. I booked a cottage. There were gaps at the top and bottom of the door and it was hard to get the room warm enough. It took almost a day. I was shocked that there was no television in the room which helps me to sleep when I am alone and the only refrigerator was in the main house so, during the night, I was unable to access food. There was a TV in the main house but the main house was COLD. Although it is a historic property, it was old and somewhat shabby. Breakfast was good and one of the employees was willing to make food that I preferred. The owner was quite cold and distant even when I was complimenting her staff.

Beautiful home and great breakfast! We stayed in the Magnolia Room and it was perfect! The bed was very comfortable. The home is full of wonderful antiques and stories of the previous owners We highly recommend this bed and breakfast!

Previously, we enjoyed staying at the historic Herlong Mansion. Now, under new ownership, the charm is gone. It is not worth the high room rate to be given sub par service and be treated as an afterthought. From the time of check-in, we were not welcomed or even given a smile. Hospitality was non-existent. We returned to the house at the designated “cookie and drink” time in the afternoon to discover no snacks, no drinks, no staff, no note. We called the after hours number to learn that, no there wasn’t an emergency. The owner, Kim, was at a hair appointment and had allowed the manager to leave early without making arrangements for the guests. Eventually, Kim arrived and left refreshments for us. (By that time, we had gone to dinner and returned to an empty house and minimal lights turned on to welcome us, no music, no ambiance. But, there were refreshments.) Breakfast was questionable. With someone in our party with food intolerances, we alerted management about the special food needs from the time we booked our reservation. The reaction was not hospitable (at one point, when listing what the guest could eat, Kim snarked, “I’ll just serve her a bowl of air”). A request for simple poached eggs was greeted with a disinterested ‘we can try’ the first morning -- and while they looked and tasted good, the request felt like an imposition. (FYI - The only offering for everyone that morning was biscuits and gravy.) The second morning, Kim was in the kitchen cooking and was not especially cordial or hospitable. (We were greeted flatly with ‘oh you’re up.’) The poached eggs requested, while edible, were a particularly odd presentation: two yolks plopped into a bowl with separated whites. The air conditioning unit in the Magnolia room makes a random whirling/ticking/alarm sound. Be forewarned, light sleepers! The sound is torturous for those trying to sleep and could even be heard by our companion guest in the room across the hall. The next night we moved into a different room, which was blissfully quiet. This review is intended to forewarn possible future guests It is not intended for the owner because during our stay we spoke with her in-person and on the phone about the issues we were experiencing. Not only has the Herlong Mansion become inhospitable, but cost saving measures (turning up the air conditioning, turning out the lights) are negatively impacting what once was a pleasant experience for a stay-cation. So disappointing. We would like to point out that the house and rooms are very clean. (When we complimented Kim on the cleanliness of the place she remarked that she doesn’t have to clean it.) Sadly, we are saying so long to the Herlong for now.

This was our first time we stayed a t a bed and breakfast and the place was nice and quiet and beautiful live the old charm of it . My husband surprised me with the trip first time we have gotten away without the kids in 22yrs.