Guest User
August 13, 2023
This is a lovely hotel and we would highly recommend it. It is in a great location with plentiful restaurants and bars in the area if you wished to explore. We are a family of four with two adult sons and we booked two Deluxe Premium rooms which were really spacious and clean. One room had a balcony and overlooked the swimming pool and surrounding area - postcard setting with a fantastic view. We were part of a large group from Ireland with Topflight who were on the Andrea Bocelli Experience and this hotel ticked all of the boxes for us. We had a lovely drinks reception and 'welcoming meal' on our first evening and a farewell dinner' on the last - all of which was delicious and the service was great. We also 'ate in' one evening and enjoyed the meal. The communal areas in this hotel are really comfortable and you would find it easy to find a quiet, comfortable spot to read a book and relax. There is also a nicely furnished outdoor terrace at the front of the hotel which was ideal for chilling out and socialising. Even though we were part of a large group we felt valued as customers and, by the end of the week, it felt like the staff were part of the group! This was particularly evident on our last night as they volunteered to take group photos and they entered into the fun of the occasion. They took great pride in their work and they were visibly excited when this was acknowledged. Many thanks to Giuseppe who multi-tasked with the groups, to Roberto who single-handedly manned the bar with super efficiency, to Marta, Sara and Rosa who served breakfast and dinner with a smile and had great patience with a diverse group, to all reception staff who were professional and friendly (Fabio was charming) and to the housekeeping staff who ensured that our rooms were spotlessly clean. Worth mentioning that we organised a private tour to Florence for our family. We liaised with Alessia at reception by email prior to the trip and we found her most helpful and obliging when we enquired if the hotel could organise a private return transfer. We were delighted when she confirmed that it was possible and the driver that they employ (another Roberto) was professional, friendly, punctual and safe. We can highly recommend him. We wouldn't hesitate to make a future reservation with this hotel. Moore family