Breathtaker Hotel and Spa Reviews

Response from Property: Thank you for taking the time to provide feedback on your stay with us at Breathtaker Hotel & Spa. It is disappointing that you didn’t enjoy your time with us and to learn about it on social media. We encourage all our guests to provide feedback during their stay so we have a chance to improve if something isn’t quite right. During your stay with us, you had a number of specific requirements due to your work commitments and we endeavoured to provide the best possible options. On the first night, as the Loft Bar was closed, we worked with you to provide another suitable lounge area in a private room (given that you felt the TV was not positioned appropriately in your Studio Apartment). On the second night, we kept the bar open with staff until after the NRL game, with no drinks being served for 2 hours before closing. On the night of the AFL game, you arrived at the bar after we had closed, and the last group of seven guests, staying in-house who were external contractors working on the mountain for the week, were returning to their rooms. The general discussion you may have overhead was a friendly conversation between our staff and guests about other venues late-night venues which may be open on the mountain. We do encourage guests to use the common areas during their stay and are aware that the rooms are on the smaller side. We more than try to compensate for this by trying to provide the best experience for our guests with Barista Coffee, a Buffet breakfast that has a wide selection of hot and cold options, including an assortment of cereals, fruit platters, smoked salmon, individual yoghurt and bircher muesli, croissants, Danish’s, assorted toast, and the hot selection which changes daily but generally includes; scrambled eggs, poached eggs, bacon, hash browns, grilled tomatoes, mushrooms, pancakes & mixed beans. We restock the buffet consistently through the breakfast period between 7.30am and 10am, however, there are moments when it will take the chefs a few minutes to prepare additional top-up items. We have two coffee options available at breakfast, a Dura Coffee Machine for those who like to make their own, and additionally, Barista Coffee is available in the Loft Bar free of charge during breakfast. The Hotel, as you mention, has a range of additional facilities for in-house guests, including a Loft Bar, Kids room, Family spa, and Day spa, which are all available free of charge for our guests to use. We hope that if you choose to stay with us again, any issues you may have during your stay can be promptly brought to our attention so we are able to address the issue at the time.

Response from Property: Hi Miranda. Thank you for your feedback and lovely review. We are delighted that you had a pleasant experience and made the most of the services and benefits we, at the Breathtaker Hotel & Spa, are proud to offer. Thank you for your understanding, and we look forward to seeing you again soon.