Having stayed at the Kivi many times over the years, mostly while visiting NBO for work, I do feel some of the poor reviews are wide of the mark. One guy complains of 'an old room' - the whole hotel is old!! No its not the smartest. Things often don't work too well, e.g. the lift is sometimes out of service & the bathrooms need a makeover. But the staff are friendly & helpful; it is remarkably quiet for NBO since its surrounded by gardens and away from heavy traffic (if you want the best sleep, ask for a room on a higher floor); it is good value; you can be in the centre of town in no time (traffic jams permitting);; and other places of interest are not far away either. You get what you pay for, folks!