O2446QZandrewd
September 14, 2023
Upon our arrival, the receptionist smirked and said sorry you're in the wrong hotel, and directed us to the chaparil. A good distance from where we thought we were going to stay. The photos we saw when we booked this trip were definitely the hotel in the heart of the balcon de Europa. Had we known it was this hotel, we wouldn't have booked it. Having driven almost 2000 miles to get here, and already paid half the balance we had to accept what we were given. It clearly looks like either *********** or Toboso hotels group, I'd say it's a collaboration between them both, to get these poor rooms booked out !!! We were informed on the booking that we'd have a mountain or sea view. What we have is another apartment block about 15 feet away, they refused to acknowledge this issue. We've only been here an hour and want to move on, but stuck here for 5 days now, in a room with a depressing view and no fridge either. Let's hope we can enjoy the rest of Nerja, it'll probably be the last time we visit, this has tarnished the lovely memories I have of previous visits here.