Guest User
January 31, 2023
We stayed here for one night in January 2022. We arrived around 6:30pm and when we got to our room the heating hadn’t been switched on & it was absolutely freezing cold!!! We went to a nearby pub/restaurant for food as The Tap House had stopped serving at 6pm (it was a Sunday evening, we were aware of this, that was fine.) When we returned to our room, it was still cold, even though we’d turned the heating up as high as it would go. It was cold ALL night. There was also a dog in the vicinity - not necessarily on site, but certainly nearby - which took to howling in the middle of the night. We barely slept all night. Upon reading the guest information the following morning we saw that additional blankets are available “on request”. In a room as cold as that one, the blankets need to be stored in the room, not on request when there aren’t staff readily available on site.