Loews Portofino Bay Hotel at Universal Orlando Reviews

Food was great, but very little options if you can't do dairy. I wish I was alerted that there was going to be a cheerleading competition at the hotel and the studio because they got very annoying at the pool and at universal. Nobody warned us the park was closing at 6 due to grad bash, and they did nothing for us after purchasing tickets full price for literally 3 hours of enjoyment. The person on phone told me I could check in and get my hotel room as early as I want which ended up being a lie and costing us a lot of time we could have saved. We checked in our bags than got the wrong bags which costed us more time later again and frustration. I think for how much you're paying these should be considered if you're booking a hotel with them, but hopefully they can improve upon it. Otherwise great stay and thank god for the included express pass otherwise we would haven't gotten on many rides in. Staff was very nice and helpful except for some of the baggage people.

A hotel with an Italian style, very beautiful, but the room facilities are very basic and simple. If it is for unlimited express, it is worth it. If you stay for one night, you can pre check in in the morning and go to play. You can also play until the park closes the next day. There are many restaurants in the hotel are also very convenient.

Service is so-so

The hotel is under construction. We made the reservations in October and called the hotel directly to ask if the construction affected the water area and they said that it was minimal and did not affect the hotel view. We stayed there before and we brought some friends with us because we loved the view. Well the construction is massive and half of the hotel view is covered with tarps and scaffoldings. We were very disappointed that the water view was totally affected and the hotel was deceiving to say it wasn’t. The food is good at the restaurants and the boat ride to Universal is very convenient.

Well, he came up for two days to enjoy the Parks Universal Studios in Ireland of adventure

Horrible experience. The hotel is rated high but is very simple and very old. The rooms are super simple and we had an “upgraded room”. The room was not ready for 5 people as we reserved, rather for 4 people. We had to ask for the rolling bed and waited for half an hour to receive it. Room service- tried to order on Saturday evening and had to wait 1:45 for the food! We got dirty bath robes. We didn’t have any conditioner and the shampoo is just not a shampoo. It’s fragrant water( Does not lather). The carpet stinks and old.in the morning for breakfast we had to wait an hour! To be seated. The restaurants did not welcome walk ins and they only accept reservations. The Starbucks branch is the WORST I have ever been too as far as service and staff. The only reason to sleep there would be the fast pass you receive. Will try the other two hotels next time. Not coming back, you do not get what you pay for which is $500 per night. .

Staff was nowhere near friendly, dated room, and bathtub did not work properly. No idea how this hotel has these premium rates. Do yourself a favor and stay somewhere that's hundreds less with a park shuttle - you'll be guaranteed to receive better customer service.

Staff was incredible. Perfect location, easy access into parks with early entry. Several dining choices. Beautiful property

Great location. Easy access to Universal studio. The staff is friendly. Highly recommend!

Excellent hotel to stay in. From Checkin to checkout, the staff couldn’t do too much for you to have a fantastic stay. If you can, upgrade to Club Level. Saved us loads whilst in the parks. The rooms were a great size. Beds were very comfortable. Unfortunately, we didn’t have time to use the hotel swimming pools or Spa. $29 (this was including tax) per night to park your car overnight. A great way to get the Express Passes for free, rather than paying an arm and a leg for it at the parks. Would we stay here again? Most definitely!

Hotel was under construction, windows blocked with clear plastic sheet, constructions workers were literally looking into the room and discussing the work outside the window. Amenities are old and for the price it offers no value. Old shower, cheap coffee. All the staff are very friendly and professional! Housekeeping did a great job.

Our stay was amazing - service was courteous and professional - everyone from the front desk, car attendant, house keeping, pool side food service, and restaurants were all super attentive, courteous and provided amazing customer service.

The staff were really helpful when accomodating our special requests and the property was even able to accommodate a room switch after we got a less than satisfactory room. The location was also great and having the boat to the park was very convenient. Pools were also excellent.

Fantastic, fantastic, fantastic! All the reviews raved about how pretty the property was and none were lying. The staff couldn't have been friendlier. The bay area with the boats was so cute. Opera singers serenaded every evening at sunset. The boat to the parks was fantastic. We saw security cruising around on parks patrolling to make sure everyone was safe. My only complaint was with myself...we didn't discover the beach pool until our last night. The one pool we did find was nice and very quiet but once we saw the beach one, we understood why everyone was raving about the pool. (Which at first we were like, "Well, it is a nice pool, but it's not anything out of the ordinary special." Because we hadn't seen the other one yet. lol) Oh, and then using our room key for the fast pass...my husband said I ruined theme parks for him going forward because nothing was going to top this experience. We usually travel as frugally as possible but I went big for my bday to make up for missing my 50th during covid lockdowns and this was worth the wait!!!!