I ordered a disabled room for aging parents to have a roll in shower (paid extra for the room) and it was NOT available even though the booking said I booked it. The night staff said there was NOTHING they could do. One parent said he wasn’t going to take a bath but he would try to help his bipolar heavy set wife (who had recent knee surgery) the best he could. AND I had to pay $50 extra for each room when I checked in for ?? Maybe it’s a deposit and I’ll get it back - who knows!!