Paris 10th arrondissement-Entrepot 3-star Hotels

Location is really amazing Staff was nice to us However the room really is very small and the window is next to air-condition/ventilation machine that kept making a banging sound all making it hard to sleep. Receptionist told us can't do anything as they are full now and can't offer a different room (I have read many reviews where people had the same experience, so if it was true or not that the hotel was full we'll never know) Not so sure about cleanliness either as I saw mud on the floor and bathroom didn't look very clean.

I was robbed here and the employees facilitated it. One of the worst hotel experiences I’ve ever had. I was with a large tour group, and three hours before we were supposed to leave after a ten day long stay, a strange man forced entry (forced? was let in?) to 15 or so of my group’s rooms that we know of, possibly more, if not all. I was robbed. My laptop and iPad were stolen and so were my roommate’s headphones and portable charger, as well as a little bit of cash left on the desk. My suitcase had been rifled through and my belongings strewn about. The hotel desk worker actively made it as difficult as possible to report it. He would not call 112 for me, or translate for me since I do not speak French. He blamed our own tour group, he blamed me for not locking it even though I did, he said their locks could not be broken. Once I finally got ahold of the police, he still would not translate for me and actually lied to them about what happened, according to one of my friends who spoke some French. He would not let us see security footage of the man who broke into the rooms and told us that the manager “would review it in the morning”, conveniently after we would have already left the country. He watched over my shoulder as I was tracking my devices and made phone calls in a language that was not French any time he snuck an update from my phone. They still have not called me with any information, and I don’t believe they will. How else would a stranger have access to so many rooms of just our tour group right before we were supposed to leave if they had not been let in? I had locked my door and had the one and only key they gave my roommate and I with me when it happened. They even barged into rooms people were present inside of, and the employee did absolutely nothing about it. The manager never showed up. Before being robbed, I did not particularly like the hotel in the first place. The rooms themselves were tiny and our bathroom toilet seat had cigarette burn holes in them. All in all a very bad experience with terrible staff who organized for our rooms to be broken into and burgled. Disgusting. I know theft is commonplace in Europe but for it to be so blatantly obviously facilitated by the hotel was infuriating and I could do nothing as I watched them drive away with my devices. Do not stay here. They will arrange for your stuff to be stolen and try to blame it on you.

I stayed in this hotel with my 6 year old daughter from the 24th of July til the 28th of July and I must say I did not have the best experience there. Firstly in my booking that I made with booking.com it said that the price included breakfast so I was shocked to hear that I had to pay for my daughter 4 days of breakfast on top. It said clearly breakfast was included.. If I book a room for both of us and the breakfast is included surely it is for both of us?? I sent several messages to get a refund but they never reply and before my trip I sent them emails about my trip but never got any replies. Also I found the staff extremely rude and unhelpful when I was asking for things when I was there, especially a black tall guy who was just rolling his eyes and staring even when I asked for an iron like it was a problem. When I asked for directions instead of actually explaining things to me I was just given a map, maybe as the English was not very good but I think hotel staff should speak sufficient English. Breakfast was good selection but once again the staff there hardly smiled always seemed rushed and pushing through the queues putting down their croissants, very rude. I been working 22 years as cabin crew so I know what good customer service is like. Also they put a transaction hold of £70 on my debit card that has not been refunded. Lastly I should have checked the location better but coming back late at night is not very safe at all, especially with a young daughter. Lots of dodgy people around.

We asked for a quiet room, and received a reply saying that our request would be taken into consideration. I am still getting copies of that message every few days a week later, it is clearly auto generated and not true. The air con was not working. They knew this as we checked in but did not tell us. After wasting time trying to fix it we spoke about it and asked to change rooms. We were facing a. Night of either it being hot and stuffy, or following their brilliant advice and leaving the windows open to the noise and police sirens of the street. It was not a good nights sleep, and tha is all I demand of a hotel. We will not be going back. Ok, but it could be better

My mom and I stayed here for a week in May, 2022. Gérald, who was at the front desk the majority of the time, was warm, friendly, and very accommodating! He was patient with my broken french and was very attentive to our needs. The location of this hotel is superb, right along the Canal St. Martin, which is a happening spot with lots of young people milling about. This hotel is perfect for one or two people - not luxurious, but who needs that, really? We had a great time, and would absolutely stay there again. Thank you, Belta!

Great little hotel, convenient for Gare du Nord and other metro stations. Room was spotlessly clean, really spacious for the 4 of us, with the kids beds behind a partition. Reception staff were very helpful. A special mention to the ladies looking after breakfast who were very helpful with my questions about allergies and the food, they showed me the packet of the thing I asked about so I could check for myself. That was really important for me and they were kind and patient about it. Thank you.

The room is not too big, but it basically has everything you need, and the overall is not bad. The front desk was very patient and great. The location is relatively quiet, and there are a lot of basic supermarkets and stores nearby.

The experience has been fantastic. A quiet neighborhood. With good location. The rooms very clean. The service is very kind, friendly and helpful. The breakfast very good. We stayed on the 7th floor, very good views, the elevator needed to reach that floor because we had to climb stairs, but everything was great, happy with the stay.

Staff always laughing, extremely friendly and available for any request. Excellent location views the nearby metro of Gare de l'Est. Comfortable room and unpleasant cleaning. Good breakfast. Recommended!

I stayed for one night to take the train from Gare du Nord early the next morning. The hotel is in front of the station, about a 2 minute walk. The road to the station was flat and it was easy to move around while pushing a suitcase. There are also supermarkets and restaurants nearby, which is convenient. Alcohol sales will end at 5pm. It doesn't seem to be very safe outside the station. Hotel rooms are clean. The space is small and there is no place to step when two suitcases are spread out. When I closed the window, I couldn't hear any outside noise and it was quiet. I think it's a good place to stay the night before using North Station.