THE EMPIRE

Upon checking in, I was informed that the room type I booked was no longer available. I was upgraded to a different room, which unfortunately was located next to a night market. I had trouble sleeping for both nights due to the noise. I only received a proper resolution after contacting the booking website. Although the negotiation process was unpleasant and wasted a lot of my time, the issue was eventually resolved. The hotel staff were all very friendly, but you shouldn't have sold my booked room and given me a different one, causing so many problems and wasting so much time with communication regarding language and billing. The water pressure in the room was insufficient, and the water even cut out while I was showering. There was also a line of ants parading across the sink every day. The curtains didn't block out all the light, so the daylight streaming in made it hard for me to sleep. However, the breakfast at the coffee shop across the street was delicious.

The front desk staff barely explained anything during check-in. They didn't mention the Wi-Fi password, nor did they clarify that the bottled water in the room incurred a charge. The booking website stated breakfast was included, but when I asked, the staff said they didn't offer it. The website also mentioned airport shuttle service, which they then denied having. Then the staff just walked off to buy something, leaving the front desk unattended. I felt a bit misled. When checking out at 5 AM, the entire lobby was completely dark, not even a night light was on. The front desk staff was sleeping on the lobby sofa. I've stayed at so many hotels and never seen anything this outrageous; it felt quite unprofessional. However, the location is great, right downstairs from Yangdong Night Market.

Dirty and unpleasant. I left, forfeiting the 5 days I paid for, because I was itching in bed.