The Pavilions Phuket

We stayed in the Spa Pavilion villa and while the villa was spacious with a few thoughtful things to make the room pleasant, more training is needed for the cleaning staff. We could tell that the villa was not cleaned properly as waste in the same area stays in the same place for the 3 nights we were there. Request for amenities top up was also inconsistent - we had to keep requesting through their app and through phone and yet the request keeps getting incorrect or not delivered. Overall staff were polite and attentive however we experienced a bad experience where at check out while we were querying some items and also still in conversation, the staff just walked away. Staff training is definitely somewhat lacking in a few areas. Positively, most staff were good and kudos to that. Service was pleasant mostly. Breakfast was wonderful and the service staff at Alto were amazing.

Love everything about this place. Services, foods, gorgeous room. Very clean, massive room, beautiful set up. Love to go back.

Everything all good because service mind, food, and transportation in hotel but the facilities in our room have problems such as a hair dryer,a water heater is not consistent and a water pipe is broken (when I stay at 23/10/2025) it has many sediment in Jacuzzi.

Excellent service by all staff . All of them are very responsive and taking the initiative to help. I drove to the hotel, I lost twice driving in the hotel compound . When the staff see me, they promptly drove the buggy to lead me to the right building.

Our Stay with Pavilions was a memorable one! A beautiful resort with great amenities and helpful staff! The room was spacious and had a balcony and they also prepared a welcoming gift for our honeymoon. The restaurant and pool were the highlights but the gym was great too.

Absolutely incredible stay, stunning venue and location, rooms more enormous and the bathrooms gorgeous. I stayed for a wedding and the staff were more than accommodating. In particular Wut or driver and my emotional support driver for the whole day of the wedding chaos. Also Jimmy at the front desk and Ben the wedding coordinator. Will definitely be coming to stay next year

My friends and I recently stayed at The Pavilions Phuket from October 5-11, and we thoroughly enjoyed our week at your hotel. I am writing to express our sincerest gratitude for the exceptional service provided by your staff members: Ja-aey, Army, Wawa, Manny, and Sol. They were all incredibly professional and helpful throughout our stay. Please convey our thanks to them. We also appreciate the overall outstanding service your hotel provides!!

Everything is satisfactory, but I must respond to the charges. I can accept them, but why is there no list of charges in the bathroom? This is not a pleasant feeling. I have been coming here for many years and this time I did not feel good.