Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill Reviews

Hotel has all potential to be amazing, however, most representatives take a "good enough" attitude. When I checked in, I asked for an upgrade, she said I was already given an upgraded room, and when I asked if suite is possible, she basically said that my upgrade is good enough. The room was sort of nice. Very unfortunate that mobile reception is very poor in most areas of hotel. Breakfast was pathetic! bunch of empty pots, salmon that looked expired and sandwiches that looked and tasted very strange. They said it was a low occupancy day or something. I tried extending my stay, and the lady said she upgraded me to a suite, however, it was just a room with no balcony, so I cancelled reservation and left. She didnt seem like she cared at all. Thanks for this "good enough" hospitality...

We stayed with our military families for The Alabama National Guard Adjutant General’s retirement festivities. Top notch food as well Much love and thanks !Melissa Stuart Veronica Rachel Elizabeth Brianna Del Shakita Nataley John Mike

Amazing hotel stay. Great rooms, food and a very nice conference center.

Staff was very friendly, room was clean, bed was comfortable. I would definitely come back

The property is very well kept on the outside. The room was nice but we had problems with the a/c working properly, the shower head and drain were both broke, and we had an issue with a host at one of the restaurants on site. It was very peaceful and convenient. If the problems were fixed we might stay again.

Great place to stay if you are going to play golf at Capitol Hill. Only about 5 minutes to golf course. Nice rooms. Will stay here on next visit to this area. Service was great from everyone that you had contact with.

The ladies at the front desk were so friendly and charming. The executive suite has plenty of room and very clean. The golf course makes it seem like you're in the country yet so close to all the city restaurants. The breakfast buffet has plenty of variety. Appreciate the outstanding service from all the staff.

One of the nicest hotels I have ever stayed in. The staff was AMAZING the room was CLEAN and the location is great. The location of the pool and hot tub makes you feel like you're at a secluded resort. It's so pretty just a great place to stay. 💯 recommend this property to ANYONE. Honestly, best hotel I have ever stayed in.

Pros: Clean, comfortable room, excellent bar and restaurant service with very reasonable food prices. Conveniently close to RTJ golf courses. Cons:: Outdoor patio area for dining, drinking and socializing is totally closed for renovations. I think this should be noted on their website. Room safe was broken. Room was a bit noisy with odd clicking sound from maintenance room next door.

This is a lovely hotel with 3 - 18 hole golf courses, nice dining and comfortable rooms and suites. A bonus is 2 electric car charging stations. We are Marriott Platinum Elite card holders and always enjoy out stay here. On this occasion we had reserved a suite on the third floor. We were given the third floor, but not a suite. We had a long days drive so just accepted the regular room. However, the next morning I went to the front desk to see about moving into the suite we had requested. Stephanie Williams was on duty that morning. When I asked about the suite she said she was a sorry, but they were totally booked. However, she said just a minute let me see what I can do for you. There is a wonderful Presidential Cottage on the property with 6 suites and other amenities for a group meeting. She discovered that one of the suites was available. She went above and beyond to satisfy our request. We had a wonderful stay because of her thoughtfulness. I hope her management will acknowledge her superior service.

They have a really great staff, from the manager who left me a handwritten note welcoming me to the hotel to the friendly maids, to the lady at the front desk who waited to take down the coffee until I came down. The room was wonderful as well and I really appreciated the upgrade. Couldn’t have asked for a better experience

Great location next to the golf courses. No bellhops though so you fend for yourself.

Service was exceptional. Room was average. We stayed in room 202. It was nice, clean, perfect size for a couple. However, the bathroom area is lacking in space, hooks, towel bars above the sink, safety bars in the walk-in shower. This establishment needs to evaluate how the average visitor uses the rooms. It was hard to manuver without adequate shelving, or storage options. The outside pool was nice, the whirlpool spa area was minimum jetted. Disapointed.

In spite of website assurances that Covid protocols were in place, staff was not following them at this property. We did not feel protected at front desk or in Restaurant. With one exception (our Sun nite dinner server), no one had on masks. Our room was quite nice, spacious and golf course view. The Oak Tavern food and drinks were mediocre at best. Another thing to know is that this property is 10 miles out of the way (each way) if you are traveling through Montgomery from Atlanta to Mobile. We will not not return.