Reviews of Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill

Response from Property: Dear Barbara and David D, Thank you for your feedback, we appreciate your comments regarding your stay. We are so glad you enjoyed your room and had a comfortable stay. We are in the process of a property refresh including the public space areas, so we do hope to have the opportunity to welcome you again in the future once this is completed at the end of the month. Thank you for staying with us and we hope to see you again when your travels bring you back to Prattville.

Response from Property: Dear Lbada1 Thank you for choosing to stay at the Prattville Marriott and thank you for your valued feedback . We are in the process of refreshing some of our publics spaces. I do apologize for any inconvenience you experienced. I have shared your comments with our Management team in an effort to improve our services and thank you for the kind words regarding staff service and your clean room. We hope to have the opportunity to serve you again in the future.

Response from Property: Dear James S Thank you for choosing to stay at the Prattville Marriott and thank you for sharing your feedback. First and foremost I do apologize for any issues you experienced. We certainly will inspect the sofa bed to insure it is in good working condition. I would also like to take a moments and clarify a few of the hotel services you had concerns with. The Prattville Marriott is a full service Hotel meaning we have a full service restaurant with servers and kitchen staff for breakfast lunch and dinners. As we are equipped with a full service restaurant Marriott standards dictates that we charge for breakfast as well as all other meals. This is a standard throughout Marriott. A limited service Hotel such as a Fairfield Inn or Spring Hill Suites do not charge for breakfast as they do not have a full service restaurant. There also is a rate option that can be booked that includes breakfast. We do charge for for coffee in the restaurant however, we provide complimentary coffee in each guest room and in the lobby on a daily basis. We are a pet friendly Hotel however, we do charge a one time pet fee to address any sanitation issues that may occur. Our pet fee is a one time charge of $100 plus tax for up to two pets and is clearly listed on our website. If you were mischarged please contact the Hotel and we can review you bill for correction. You would also be able to view on the website if a Hotel offers a complimentary breakfast as part of their offerings. Once again, I do apologize for any issues you experienced and I hope I have helped clarify some of your concerns. We look forward to the opportunity to serve you again in the future.

Response from Property: Greetings Diogenes12014 Thank you for being a guest at the Capitol Hill Marriott. We certainly appreciate your business and we appreciate your feedback. I do apologize for any issues you experienced. I have shared your comments with our team members in an effort to improve our services. We look forward to the opportunity to serve you again in the future if your travels bring you this way.