51 Reviews
Borgo Santo Pietro
Province of Siena|2.41km from Eremo di Montesiepi
The property is stunning, however they don’t really care about their guests. My entire experience was spoiled because I was attacked and bitten by one of their dogs on the property the first night my husband and I checked in. We were told by staff to explore the grounds and that nothing was off limits. No warnings were given of any potential dangers or hidden hazards. So as soon as we checked in, off we went to see the farm. It was raining that evening, so we both had umbrellas provided by the hotel. As we were walking around the farm, we saw the signs for sheep and decided to go see the animals. I was walking a little in front of my husband and as I turned the corner where the sheep was supposed to be, I saw a dog sleeping on its side. I’m a dog lover, so I turned and told my husband there was a cute dog here as well. As soon as I said that, I heard the dog running towards me and next thing I know, it attacks me and bites my left calf. I’m left in a frozen state because never have I ever been attacked and bitten by a dog and I was in a shock and excruciating pain and didn’t know what to do. The dog proceeded to aggressively bark and show teeth and kept trying to go after me. My husband tried to save me from further injuries by opening an umbrella and shielding me from the dog. We started to quickly walk away from the site back towards the hotel and I was so scared to examine my inquiry as it felt like the dog took a chunk out of my leg. We made it back to the hotel and I promptly asked to speak to a manager to report what happened. However, we felt like this whole incident was downplayed and weren’t taken with the concern I expected. I was offered a glass of prosecco to “calm my nerves” and was sent to the room to relax with an ice pack, as fortunately the dog didn’t draw blood. My whole calf was left swollen, tender and was purple black for several weeks, nevermind the emotional distress it caused me. This was not an experience I expected when we decided to stay at Borgo Santo Pietro. Hotels of this caliber should take extra steps to provide guests with a safe environment and protect them from any foreseeable risks. I kept asking a couple managers on duty why the dog was not locked up after hours and why there were no signs indicating there was a big guard dog on premises such as “Beware of dog”, “Please don’t enter beyond this point”, etc. Had I known that, I would not have gone over there, but I couldn’t get a straight answer to those questions. I’m thankful that my husband was with me and we had umbrellas to ward the animal off. I can’t even imagine how dire the situation could have been, if I were by myself with no means to defend myself, or if it was an older, frail guest. I understand that it is a working dog and it’s there to do its job protecting the sheep, but appropriate measures should and have to be taken to ensure that the animal is not causing harm to unsuspecting guests. It certainly left me with an acute emotional trauma, as
