Hotel Terrasse Dufferin Reviews

Awesome little gem in maybe the best location in the city overlooking Dufferin Terrace. Spotlessly clean, great staff who were friendly and helpful. Nice common kitchen and garden outside for guest use. I had the one bedroom apartment on the top floor, great view down the river. Restaurants close by as well as a small grocery store, close to the funiculaire and bus.

We booked an overnight stay on March 18, 2024. The location was perfect. Easy to walk to Chateau Frontenac and Old Quebec. Many dining options. Keep in mind that the hotel keeps its vintage traditional style. So do not try to compare it to any of the newer, modern hotel chains in Quebec city. It's charm lies in the fact that it is situated so close to everything in Old Quebec, so you just have to park your vehicle and enjoy the city on foot. Service was excellent. They provided so many snacks and juices during our stay. Highly recommended

Nice location. Nice and helpful reception. Parking was not cleared of snow. If I didn't have an SUV 4x4 I would be stuck in the snow. It is contracted out by hotel.

Nice stay in the Old Town area. We chose an economy room which worked. No view from our rooms window but just stepping outside the view and upper old town was right there. A very short stroll and the funicular, street or stairs to lower old was easily walkable. The receptionist, I think was the owner, Amelie was very nice and accommodating with all our needs and questions.

A quaint hotel steps away from the Chateaux de Frontenac and the famous QC toboggan ride. The staff was friendly and amenities were nice. Very convenient to all shopping.

Great location, very reasonable price, friendly host, adorable hotel. Awesome place to stay!

The staff were very welcoming and the room was near with good maintenance and refreshments.

The hotel staff is very friendly and accommodating. The location is great and the view spectacular!!

Excellent location and very friendly staff! It's an older building but the rooms were very clean and cozy.

This is a nice little hotel in an amazing location in Old Quebec (practically next to the Fairmont, and fronting the promenade overlooking the St. Lawrence). It is by no means a luxurious or trendy hotel, but it is clean and very reasonable rates for the location, and the management was very friendly (and spoke both French and English), and they accommodated my late evening arrival with self-check in instructions. I had a regular queen room without the river view (it just looked onto the other buildings behind the hotel), which was perfectly fine, especially if you plan to be out and about most of the day. There was some light noise from the room directly overhead, but overall it was fairly quiet (it is a small hotel, so there aren't many other guests to make noise!) There was no included breakfast, but the room was stocked with free little snacks in the refrigerator (granola bar, etc.) and had a small in-room coffeemaker w/coffee and tea provided. The location was great - I walked everywhere (to/from train station, all around upper and lower old city, to/from Plains of Abraham and port area where the Strom spa is, and to/from St. Roch (a trendier neighborhood below the old city). As long as you are prepared for uphill/downhill on walks, there's no need for a car if you stay here. I would definitely stay here again if I were to revisit Quebec!

From beginning to end, this was a wonderful stay. Amelie makes the whole experience fantastic. She is the perfect host: helpful, responsive, warm, delightful. Our room on the third floor was like a one-bedroom apartment. Bright, immaculately clean, warm, with a beautiful view of the river. Location is excellent between the Chateau and the toboggan slide, a few feet away from restaurants, shops, and Christmas markets. We can't wait to return!

Check in lady super friendly and accommodating. Very personable.

We arrived at Hotel Terrasse Dufferin and WOW what an awesome surprise. We were greeted by Amélie, who instantly made us feel welcome and like we were the most important guests ever! The hotel in our opinion is perfectly situated right near the Chateau with views of the river. Our room was also great we couldn’t fault it, large and very comfortable. We originally booked for 2 and stayed for 5 nights. Amélie and Simon have only taken over the hotel recently, we wish them the very best in their new venture with all the plans for improvements they have and are positive they will be extremely successful. We will be back!!

I'm dismayed to have to write such a critical review, but in all my years, I've never encountered such a disreputable management of any hotel. Simply put, the manager is a thief! I booked two rooms. Unfortunately, due to the approaching hurricane Lee, our transportation to PEI cancelled. So, I cancelled with the hotel; first, I attempted this via phone, 8 days before our arrival and had to leave a message. Then, the next day, in the morning, I followed up with an email and phone call. The manager was extremely rude and condescending. He spoke perfect English, yet upon being informed that I would be charged the first night's rent, I objected and pointed out that his website stated 48 hours is all that's required. He replied, "No, no, no, no, no...7 days." Fine, I replied: I'm giving you 7 days notice right now -- eight, if you consider yesterday's call. Suddenly, he claimed he didn't understand English and to send him an email! "I already did that," I responded, whereupon he hung up on me. Then, two days later, he charged my card $300! Then, three days after that, he charged my card another $435!! All of this days before we were even suppose to arrive. I'm handling their theft via my credit card company, mais c'est incroyable, n'est ce pas? /Users/zehutiman/Desktop/IMG_0103.jpeg