Home2 Suites by Hilton Reno

The hotel was newer so it was nice and clean. Breakfast was great. Customer service not so much. There were 2 rules the hotel had for their pool area but was not stated in their posted sign. The employee kept pointing to the sign stating that was their rule. I was trying to tell them my suggestion to the hotel is to add them to their signs, that it would help enforce the rules since it was just random ones the employee would just come out and tell us about. I was unable to even finish telling them my suggestion because both manager and employee were rude and cutting me off. All they would say that is not all of their hotels rule but only their rule that the manager they’re placed and we have to follow. I agreed and stated how I understands that. It was only a suggestion and still unfortunately they both didn’t really care what I had to say and just cut me off and blew me off at the end. Customer service is key in hospitality and I did not receive that during my stay. Only because of this I will book somewhere else when visiting Reno since there’s so much out there I will give someone else the opportunity.

It was good the only exception was they didn’t clean the toilet and some bathroom supply was out NOT refilled

I decided against staying in the actual ***** of Reno because I was taking my family on a day trip, but I now regret choosing this hotel. The sheets were filthy, the noise level was high due to the upstairs neighbor's noise, the a/c broke, making the room excessively hot, and the bathroom was unclean overall. I would not stay here at all again.

Friendly staff, nice clean spacious room with full size refrigerator, sink and dishwasher. Pet friendly, close to restaurants and shops. Would definitely stay again.

Nice rooms. Pets have a high hidden fee and very low weight limits ($75 and 25lbs)

Stated check in was 3pm. Showed up at 3:30pm and was told room wasn’t ready. Waited until 4:30 before i could actually get into the room. Room was spacious and suits our needs.

The hall on the floor smelled like ****. The extra blankets were uncomfortable and noninsulating. The door on the bathroom did not have a lock and it didn’t cover the opening in the wall so there was a big crack. However the mattress was pretty good. The breakfast selection was good. The kitchen only had a microwave and no stove. There were not enough utensils in the drawers.

Very clean and well maintained hotel Excellent breakfast options and amenities in the room were very good Very close to shopping and restaurants