Having spent several months in various Motel 6's while my estranged husband's estate was settled (probate) I've seen & experienced customer service from a wide variety of Motel 6 employees. I have never seen a more sullen group of people. The girl that checked us in was just lovely, the office was very well kept & updated. Unfortunately the good impression didn't carry over to any other aspect of our stay. The first night was uneventful, the next day housekeeping never even bothered to check if we needed towels. They required a $50 deposit, that's a first. No other Motel 6 has ever required one, even when we had 2 dogs instead of just the one we have now. They claim to be pet friendly, I would beg to differ, they acted as though our dog was a bringer of pestilence. I understand our dog is a big German Shepherd, people can be fearful of dogs especially a big one. 2 women alone need a protector especially at this location. My daughter had to go to work, graveyard shift. I was left alone with no phone, I don't have a cellphone, in the past the room always had a phone in case of emergency. I could call the front desk if necessary, if there was an issue. There were people above our room drunk off their fannies, slamming doors shouting obscenities at each other. It wasn't pleasant. The room was not particularly clean or maintained, leaks above the bathroom were fixed but still unpainted, black mold on the bottom of the door jam, the smell of stale smoke hung about the room (in a no smoking room) forcing us to keep the window open. But most of all the staff were terribly rude, on the 3rd day my daughter asked for a clean towel after work, the woman obviously didn't want to be bothered, rolling her eyes acting as though this wasn't her job. The dog vocalized in the late morning hours & we were told we couldn't stay another night. That was fine, to be honest it isn't much fun to walk on eggshells in a situation like that. There were other dog's there, our next door neighbor put their dog on a long lead , tied the lead to something in the room, kept their door open so the dog could go outside, wander in front of our room. My dog is a service animal, but it was more than he could tolerate & he barked his displeasure. We packed our things, I picked up any trash that we had made, put the used towels in one location wiped down the counter tops & left. There was no damage that I could see. I smoke, but only outside. They never offered to clean the room in 3 nights. The walkways in front of the rooms are filthy & need a good power cleaning.There is no swimming pool, no laundry facilities, 1 drink vending machine & none for snacks. If you find yourself in Riverside CA the La Sierra location is far superior, cleaner, employees are courteous & actually smile, they will go out of their way to ensure your stay is pleasant. They have a pool, laundry facilities etc. BTW They kept $20 of the $50 deposit, for what I have no idea. I guess it's a way to pay their housekeep
101 Reviews