Overall the staff checking in and put were great. I had to wait several times for the night staff until they got back to the desk. It was extremely short staffed, he had so many things to do (I assume because of his absence from the front desk)Sometimes a key would work...sometimes it did not. The hallways and rooms gave me a slight "motel" feel. The worst was for me was around the hinges of the toilet there was stuff. Around the bottom of the shower mold. We disinfect when we use hotels. However, i had to dig around the toilet lid to remove whatever that was. I suffer with asthma and allergies and i have had difficulty breathing ever since staying there. I could not even eat breakfast. Oh yeah, I tried using the phone in the room. There was no way to reach the front desk. The phone was not labeled at all. I travel a lot. This was not as bad as the REDRUM Comfort INN in Ohio, but it is up there. Let me say they ladies checking in and out were extremely nice. Although it has been a week, they still have a hold on my account. But the check in and check out staff were very nice. Sorry Holiday Inn Express, but this was a bad one.