Sao Vicente Lodge - Atlantic Retreat

Causy, beautiful apartment and friendly staff. Thank you Rita for the room upgrade

We had a room with the sea view. When you enter the lobby everything is nice and it smells good. Outside they were busy with some touch ups of the building. After entering the room I was shocked. To our travel agency we asked luxery to end our holiday. The only luxery there was, was the sea view. The bathroom ceiling was full of mold, every time we entered our room we smelled the mold, it was terrible. Also the door of the bathroom was all cracked up probably because of the humidity in the bathroom. The bed is hard and cracks by every little movement. The walls are so thin that every time your neighbor says something you can join the conversation. The paint was getting off the wall at several places and rusty spots at a few places. The manager promised us to bring breakfast in the evening because we had to leave early the next morning for an activity. But she gave the housekeeping the wrong day, so we didn’t get the breakfast. We tried to call the manager Francisca 6 times during the day at several times to discuss our problems with the room but she didn’t answer the phone. Also our agency tried to call her twice and left a mail. The next day our agency arranged another hotel for us. The housekeeping showed us another room before we checked out. They cleaned another room for us, without mold in the bathroom. But for us it were already to many things and it was also my birthday so I was done with it. Honestly the only thing that was good in this hotel were the housekeeping twins, they were kind and really wanted to help us.

This lodge is a true jewel, you don't need to look any further, just book it, and you will not have any regrets!! It's like a retreat - peaceful, superb views, comfortable rooms, and super friendly and helpful staff. Highly recommend it!!!

Sao Vicente Lodge canceled our reservation (which was made several months in advance) just a few days before our arrival. They never communicated with me about the cancelation; I learned about it from Orbitz. I then had to make numerous requests to receive the refund.

We had a stop-over at Ponta Delgada on our way to JFK, so we stayed there just one night. We took taxi to resort and felt like we were hostages stuck in the middle of nowhere. Checked in at 9pm and struggled to get a taxi to have a dinner (resort is in the remote part of island with NOTHING at all around it, except small village houses and cows roaming the coast). Called receptionist to help us get taxi (24 Hour Central Taxi had no cabs available and the private cab drivers either didn't speak English at all or said they were not coming to Sao Vicete resort). Receptionist lied, saying she called taxi who supposedly waited for us and left., Asked her for the number she dialed and conferenced her in: private cab driver who answered call said in broken English that he was asleep and didn't go out that night. Receptionist then went completely silent, never answering our calls again. This was surreal, terrible experience. Come and stay here if you want to starve yourself and get stuck with no transportation available in the entire island. The breakfast we were served next morning was huge and the staff that delivered it was friendly, but it didn't compensate for horrible experience we had the night we arrived. We had nothing to eat for almost 16 hours, since we hopped onto plane bound to Ponta Delgada from Lisbon. We will never return to this resort or Ponta Delgada.

Everything was amazingly well prepared, organized and designed. We liked the check-in process (a detailed instruction was sent well in advance), the location (amazing view over the Atlantic Ocean, rather short ride from the town nearby and from PDL airport), the food (we used breakfast option - it was really plentiful and the quality of ingredients was very, very high), the hosts (we managed to meet them face to face - they were super nice folks who are really helpful). The room was clean, the kitchen - well equipped, the atmosphere was outstanding. There was a swimming pool and sunbeds were available. We will book here again in a heartbeat. There is really nothing I would complain about. Maybe just a few points of advice for the hosts: - replace single-unit shampoos with dispensers (will likely reduce unit price and it's more eco-friendly than a non-refillable plastic package) - advertise the rooftop terrace better - we fond it by mistake, but it is of course something that I would consider a huge value for warm Summer nights.

Excellent lodge with amazing ocean view, nice swimming pool, lot of space, kind and efficient staff and very quiet. Just one weakness: small kitchen with limited kitchen equipment, a real pity as having dinnee in the garden under a sky full of stars was one of the main highlights.

The location was nice, refreshing with good views of the coast. The place was clean. The link for directions and the phone number listed for the property were both for a different property. In addition to following the directions to a different property, when I called the number listed I was connected to the same wrong property.

Lilia, Rita and Madelena were wonderful, helpful and just all around sweethearts!