Courtyard Hotels in Sacramento

Next to railroad tracks, so loud train horns every hour all night long kept waking me up. Hallway carpet is filthy, looks like they don't bother to vacuum or clean it. Elevator is slow and rickety. Check out time is 11 am, you must sign an agreement that you'll be charged $25/hour if you go over. I called front desk to request 11:15 check out, they said fine. I went down to load my car at 11 am, but when I tried to get back into the hotel at 11:02 to get the rest of my luggage, they had locked me out! I sure didn't appreciate their rudeness.

This is a great hotel. The location couldn't be better if you are going to the UC David Medical Center or Shriner's Children's Hospital. The rooms are spacious and comfortable. There are plenty of plugs for phones, iPads and computers. The room we were in had a desk, a small couch, small refrigerator and microwave. This was so helpful, especially when one is there for a long-term stay. The staff was helpful, kind and understanding. The small bistro downstairs has a bar and a variety of food. It is not 5 star dining, but the food is good. After a long day in the hospital, it was great to come back and be able to get a meal to eat there or take back to the room. Thank you Courtyard for this gem.

So, we choose this hotel due to it's proximity to Discovery Park for the Aftershock Festival (a four day music festival). While more expensive than the other options, the Marriot name carried with it an expectation of cleanliness and safety. Initially, the staff was helpful and courteous when the lock on our door was finicky. Not a big deal. We noted rust spot in the tub, but we were more excited the event we came for. The dirty windows didn't concern us yet. Found it weird and inconvenient that the only microwave was in the lobby. Then, on the fourth night of our five night stay, the roaches showed themselves. I was brushing my teeth when I the first one. Alarmed, I caught in under a glass in the bathroom and took a picture to bring to management. Its friend escaped into the hallway. Skin crawling but exhausted, we alerted the front desk in the morning. We were moved from a ground floor room to the fourth floor, and she planned to leave a noted for the manager- that was the limit of what she could do without his approval, she said. Oh, and offer us a breakfast. From the kitchen...in a place with roaches. Where there is one, there are many. No. Now paying much closer attention, we noticed more signs of neglect. The upstairs room's tub was also rusted. The rail on the little balcony lurched if you leaned against it at all. The walls needed a scrubbing. We learned a lot more about cockroaches. Apparently, they love to hitch a ride and lay eggs in all your cloth items like clothes and bags. Check out comes and we speak to the aforementioned manager who was left a note. He proceeds to tell us that the roaches are because it's been so dry. That all the hotels are dealing with them, so he couldn't do anything for us. Dude. We live in Reno, in the same drought. Roaches are a problem when someplace is dirty and neglected. Due to the Marriot name and the event, this stay cost nearly $3,000. For sleeping with roaches. Best he could do was that breakfast (again, no.) and ~5000 Marriott points~ which translates into about $35 off. For having to leave my bags in a plastic bag in my garage for two weeks to suffocate any hitchhikers and their offspring, for the horrible sleep, for realizing those things crawled all over the cup I used for coffee. Aftershock is yearly. We won't be back to this hotel next year.