Dale Hill Hotel

The location and the gold club are stunning. The bed was very comfortable and the room new. However, the staff was very unhelpful and unwelcoming. They couldn’t help with taxi booking, they didn’t accommodate an early check-in request even thought it was given over 2 months in advance. The request for a quiet room resulted in one where there were groups of men practicing golf right in front of the balcony.

Nice place for a weekend away with lovely views over the holf course. Small swimming pool and sauna, but overall, it was a good stay.

This is a lovely hotel, situated in a gorgeous setting. Lots of places to visit locally. The staff were friendly, professional and helpful at all times. Our room was very small and rather tired. There was no hanging space for our clothes. There was mould on the net curtains. This part of the hotel needs an upgrade urgently. Food in the restaurant was excellent.

Arrived to be checked in staff were lovely I have to say that and got to my room to find the double room I had booked was a twin, was told I booked a standard room which you are allocated a double or a twin which was not what was on my booking but she did try to move me but there was no availability, I don’t know why they can’t have separate bookings for the twins and doubles like every other hotel so you know what your getting, dinner order was bought out incorrectly cooked missing but but was corrected very quickly and staff were excellent. Breakfast was lovely again but it to another customer making a joke for someone to actually take my hot food order so over all ok but not great experience

Friendly staff especially on reception and at breakfast. Our room was very spacious and had everything we needed. Didn’t get to use the facilities but enjoyed our stay.

It could be a lovely hotel but it was all a bit dated and not very clean. Our room had a fusty smell. I thought perhaps it was a smoking room but there was a No smoking sign in the room. The day before arrival I did receive notification that the double room I had booked was no longer available and hence I would have to make do with a twin bedded room. Perhaps someone else complained about the room and took my double bed room instead. The bottom runner of the patio doors was filthy and there was dust in various areas of the room including the back of the TV and the hand soap dispenser. When we arrived in the room a dirty mug with water had been left in the room and the tea and coffee tray had not been restocked. The changing rooms for the leisure facilities wasn't particularly clean and a few areas around the swimming pool had mould. The TV was an old model and we couldn't increase the volume and it didn't have subtitles so we couldn't hear it very well. There was no hair dryer in the room. I did mention this to reception and they just kept apologising. I wouldn't have minded but we did pay £169 per night bed and breakfast and the night before we paid less than a third for a hotel which was much better. I can't comment on the golf facilities as we didn't use them. The breakfast had the standard choices but was nothing special. Some of the food did not get topped up - ie. chocolate croissants and it would have been nice to have some fresh crusty bread.

Made to feel welcome from the start, give a plate of cheese and mini cakes and some fruit , would be nice with some crackers with the cheese and maybe some small plates and knifes . Room clean , fresh towels and clean . Only thing to moan about is the windows, need a good clean.

Bedroom spacious. The lace curtains in the bedroom window, the window itself, cill and surround could do with cleaning as could the shower door surround. (we did report this when we left) The carpet still had a hair grip and sparkles on it from the previous guest and would have benefitted from another hoovering. These are details admittedly but still noticeable. Swimming pool not big enough for adults to swim in as only a splash pool for children Staff very pleasant and breakfasts were very good - ran out of smoked salmon, though! We will stay again however and recommend it generally.