Guest User
August 15, 2023
We booked a hotel to celebrate my birthday, chose it based on reviews and number of stars. We specially took a flight to coincide with check-in time - we arrived at the hotel at 13:50. Employee Alexandra said that the room was not ready yet and would have to wait. After waiting for half an hour and not waiting for me to be called, I came up myself and finally received the treasured keys to the room. When I went there, I was shocked - the room, which had been cleaned for forty minutes, turned out to be not cleaned AT ALL!!! Scattered slippers, dirty towels, used toothbrushes, open bathroom accessories, DIRTY TOILET!!!, a full trash can! And THIS is what I waited forty minutes, having been on the road for 24 hours! I contacted the reception, they shook their head and told me to WAIT MORE! No apology, no compliment, nothing!!! As a result, we waited another forty minutes until our room was changed. In addition, there was not a single water cooler downstairs; people from the road wait for half an hour without even a chance to freshen up! The next day the room was not cleaned until she came up and asked. The impression of the hotel has not changed in three days. The location and breakfast are at the same level, the attitude and work of the employees do not even deserve one star. We won't come back here again. I am attaching a photo; I did not photograph the toilet to protect the moral health of readers.
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