TownePlace Suites San Antonio Northwest Reviews

Our room was not clean when we first arrived. Asked for cleaning services, but they never came! Later we found cockroaches in our hotel room and had to vacate the hotel in the middle of the night! Wouldn’t stay there ever again!

Our reserved room was no longer available. The only one left did not have beds for our family, so my son had to sleep on the floor. After waiting for over an hour and being told a couple of times that our extra sheets would be delivered, my husband had to go search for someone to get sheets while my children were waiting to go to bed. The king bed was rock hard and so uncomfortable. Where are the competent employees!??

Very poor maintenance to the Hotel which makes it a poor experience. Shower handle was broken, carpets were wet, not clean at all. Acoid if possible.

We asked 3 consecutive days to clean our room and never happened. The breakfast was always missing something, no fruit, no eggs, no yougurt, no coffee.

The staff is 2nd to none. They are the reason for the 5star reviews. They make you feel appreciated. Every one of them.

Booked a 5 member room. Not enough towels, blankets, toilet napkin, etc No home service even after requesting Breakfast has limited menu

This hotel is old, there was sinks in the floors in the rooms and hallways. Water in the bathroom were lukewarm not hot. Pullout bed was horrible. Not enough light in the rooms..

Staff was very nice. We had no hot shower in first room, night one. They gave us a new room - my electric card had to be reprogrammed 9 times, causing multiple trips to front desk

For the cost, this place was a good stay in SanAntonio. I was in an accessible room and found it to work well to my needs & I’d stay again for the $ Pros: very clean. well appointed kitchenette with refrigerator/freezer, microwave, coffeemaker, & 2-pan cooktop plus dishware, flatware, pans, etc. Room was large - bed comfortable usb charging ports on each side of bed & on the desk lamp. elevators are fast! Cons: Can hear the people in the next room even though they were talking at normal levels. I assume they heard us chatting as well. I know this common issue at many hotels, but heads up. breakfast was just meh with inconsistent food temps & quality between the two mornings. Both days offered scrambled eggs and sausage patties as the hot items (my least favorite at hotels). The oatmeal was creamy and amazing on the day I ate later (9:30am), but almost raw and watery when I showed up earlier a day later (8:00am). I would suggest and have been delighted to see them serve bacon, biscuits n sausage gravy, and waffles or pancakes for breakfast. There wasn’t a luggage rack in the closet to set my suitcase on. Perhaps just missing in my room? Most have them. And my biggest recommendation to this hotel is to provide a dinette or place for people to sit and eat together in the rooms. Since one can cook in the room but there’s no place to sit and eat except at the desk tucked in a corner with just one office chair.

No hot water and the beds where horrible the pull out had bad stains on the mattress Housekeeping never showed up in the 5 days I was there even after requesting a refresh the toilet was coming off it’s mounting and I had to keep asking for towels I guess the limit is 3 towels for 5 guests

Room was clean, staff was nice, but the shower/bathroom situation was terrible. We stayed for 3 nights. The first night and next morning we took showers and none of us had hot water.....it wasn't freezing but it was was only occasionally almost warm. And the water pressure was non-existent...it was a dribble at best no matter which setting it was on. The next morning we got up to shower and there was NO hot water at all...it was straight freezing. They did move us rooms and were very kind about it. But the new room...the remote batteries were dead, all but one of the bathroom lightbulbs was burnt out so it was very dark. The water pressure was slightly better but not much but it was hot and the tub drained (water built up in the tub in the previous room.) The staff was really nice. The breakfast was pretty good. So not the worst place I've stayed - I just really like a nice hard hot shower and you will not get that here.

Rude man in front desk breakfast is not very good stayed at other townplaces suites and they had way better options . They dont have anything extra like pillows towels wont be staying there again

My allergies were terrible in this room Because it smelled like straight baby powder. There blood stains in the shower. Our air conditioner never got cold. I did like how I felt safe. Friendly staff.

The room was great however there was only hot water in the shower. Pet areas had poop bags but no grass. Breakfast was great!