AC Hotel San Sebastian de Los Reyes Reviews

Was easy check in and had all needed amenities, is close to a shopping center and the airport but otherwise wouldn't really come to this location.

Breakfast was good

Perfect

Las instalación muy limpias, la habitación amplia, el desayuno lo típico de un bufet de hotel, la ubicación está bien comunicado, por poner una pega la TV no tiene muchas opciones y tampoco puedes poner Internet o conectarte a neflix.

Stunningly beautiful hotel right on the river in San Sebastian. The entrance hall is palatial. I was lucky enough to get an upgraded room, and it was huge! Staff were really friendly and welcoming. Location is excellent - it makes this hotel a perfect place to explore this gorgeous city.

Nice standard business hotel but plan on having to drive or taxi —not easy to walk anywhere. Parking on the street out front was easy. Reasonable drive or Uber into central Madrid or airport. I didn’t use bus or train but assume it too is reasonable. Expansive shopping area.

Excelent customer service at front desk

It is far away from downtown but it is very nice and 15 min away from airport. Breakfast is expensive and doesn't offer much variety, and parking is not free. Beds are comfortable and it has a nice restroom.

I managed to park in front of the hotel instead of in the parking

The hotel is across a shopping mall in the far northern suburbs of Madrid. We had a car so this was not a problem. The hotel is just overpriced for what it offers and it’s location. The rooms are a bit dated and customer service is non existent. We parked the car in front and avoided the hefty parking fee. The view from our room was terrible: a car mechanic’s shop. Breakfast was expensive and not justified for the price of close to 20 euros. We used points for this property but wouldn’t stay here again, there are many other options in the area.

Terrible experience at this hotel, basically it is a "do it all by yourself hotel". My girlfriend arrived yesterday night, 31st of December, from a long trip and loaded with 3 heavy suitcases. Around 10pm there was only one receptionist on duty, a bit high on alcohol, no clerk nor any carriage to transport the luggage, no food or room service. Next morning same story, nobody to help, no breakfast served at 7:30 am, or any hep received or offered with the luggage. Honestly, I usually had good experiences at Marriott hotels, a prestigious worldwide well known brand, but in the Madrid´s San Sebastian de los Reyes branch, service and assistance for guests is an extra nowhere to be found. Please avoid this hotel, any other nearby should be a better option.

Having travelled for 5 hours to this airport hotel, I anticipated a relaxing evening meal with drinks for me and my 2 children… We were told that as we were travelling out of season(?) there were no amenities open and that our options were to walk down a dangerous dual carriageway without a footpath to a shopping mall 15 minutes away. For this, I paid 370€ being 2 nights in a cramped room and 10 nights for my car (15€ per night)… I won’t be returning to this hotel or indeed to Marriot Bonvoy who pester me with emails to entice me to stay with them as a preferred customer. Poor all round!

Nothing else to say. Fully satisfied with stay.

The only point was. We left towlels on the floor for replacement, but didn't happen