Hilton Garden Inn Santa Marta

The hotel is ok but nothing special, a bit over price for the infrastructure, the breakfast is basic with bad coffee, also the gym is not good. 2.5 points out of 5 points.

Very very nice place and beautiful traditional restaurant in and around

Room was generally clean, great selection of food at the breakfast buffet Hotel is well located if you need to be near the marina

Comfortable hotel. The bedding had a few stains on it but nothing major. The staff were mostly helpful. They do happy hour 2-for-1 cocktails between 6pm and 8pm. One day, the bartender disappeared at around 7:40pm and then came back after 8pm. So, we were not able to get any drinks then. After he came back, we explained the situation and he gladly have us the cocktails at half price! One night, we ordered room service. We asked for a food item without cheese but it came with cheese. They took the food back and brought another one back without cheese in around 10 minutes without any problems. We ordered in English so there's nobody to blame there, it was just a minor miscommunication that got resolved smoothly. The staff were also helpful about calling taxis and advising us on our trip to Parque Tayrona. It was also very nice to know that we would be coming back to our clean and cool hotel room after our humid and hot trip to Parque Tayrona. The breakfast does not have many vegan options unfortunately. Oat milk could be a simple addition to the breakfast that would expand the option for vegans. Otherwise, the breakfast was quite good and tasty. Overall, I would definitely recommend staying here.

If you're a germophobic person like myself this is the place to stay... Convenience to Restaurants and Beach was a plus.. Staff always professional, courteous and attentive... Breakfast way overpriced...🙁

The services and the staff are excellent, staff very friendly and attentive.

Our stay began with us arriving to a filthy room with a strong wet musty odor. There was hair on the floor, toilet wet and with hair and the bed had what appeared to be black footprints. We called the front desk and there was no answer. We called guest services and they sent housekeeping. She looked at the room and said to change our room. We went back to the front desk and they said they could downgrade our room with no price change, a smaller bed and no view or they could clean it. We waited over an hour in the lobby for our room to be cleaned. We had 2 rooms at this location. In BOTH rooms we received DIRTY STAINED towels. In our second room we called multiple times about the air conditioning - one of our guests has asthma and when the front desk didn't pick up we had to walk downstairs each time - they were informed of our issues and medical concerns. They sent someone to open the ceiling and clean the filters. We asked for our room to change and they refused, insisting we were not using the air conditioning correctly even though it went as high as 77 degrees. We booked through ******* and they called the location multiple times on our behalf. On the final day ******* said the hotel's manage Jose would be coming upstairs to address the situation. We waited over an hour before they told us he was too busy. Customer service and lack of cleanliness was the most horrific I have ever experienced at a hotel. We have picture proof see Google Review.

When we book this hotel, breakfast was included when we show up at the hotel, they want me to pay for breakfast. No water available for coffee maker we need to pay for water. Front reception they have attitude to us because I ask to call whit manager, for my concerns, they hang up the phone for me, I need to walk to front desk to ask for manager and always they told me he was doing something