I requested, and got, a handicapped room. First, the door was falling off the hinges and you couldn’t open/close door without lifting. The shower/tub was very slippery. I have broken ribs ant it was painful to open the door and the shower was so dangerous. The people there were not very friendly or compassionate. While using a luggage cart, an employee was walking and playing on their phone and didn’t yield to the cart. I was quite disappointed.