Extended Stay America Suites - Chicago - Schaumburg - I-90

Rooms are dirty! I expected a full refund or a discount for at least one day because I stayed for the third night. Never got a refund like I was told that I’d probably would receive from the woman at the front desk. Spoke with manager and only received a free upgrade which the room seemed cleaned except for the floors! but when we actually got in the room, it smelled very musty and disgusting! Bad body odor!

For the price you can't have high expectations. The place reeks of cigarette and pot smoke. It was 26 degrees outside and the windows were open when I got to the room. It reeked of smoke and was freezing and the heater didn't work. All things considered I didn't even bother changing rooms.

I really like this hotel 🏨🛍️ 🛏️. But I really got upset with a Front Desk clerk that lied and said that he couldn't find my confirmation number for a room that I purchased through ******* the last time I tried to reserve a room there.

This extended stay was clean, had no pests, bed was comfortable, staff was friendly and no noisy neighbors.

i saw 2 roaches in my room. besides that, my stay there was ok at best. the breakfast isn’t really a breakfast, mostly snacks and coffee.

The staff was very professional. The flooring in the room was very nice. The room was very run down... Curtains had holes, bed linens were worn, the kitchen was run down as well as the bathroom (Chipped fixtures and dirty. Hair on the ceiling and tub)

The lady at the reception desk was incredible, very sweet, patient and knowledgeable, even made sure that I had a room on the first floor taking my needs and consideration. The room was spacious, very clean including the bathroom, the same can be said for the rest of the hotel and the parking lot. The gentleman this morning at the checkout was not quite as impressive it was hard communicating due to lack of language skills. The part that I found a little bit disappointing was the breakfast. Coffee, nutrient bars, teeny tiny muffins that seem better days and oatmeal. Not even a juice, on top of that no breakfast area to sit. It is not reasonable to expect to walk all the way down there pick up a breakfast cereal bar and a cup of coffee and then having to go back into your room to eat it there before you then come back through the lobby on your way out. That part definitely can be improved upon. On the upside, the hotel was very quiet, the heater worked nicely, in the bill up on checkout was emailed right away. It is very well located with easy access to the highway, and I would recommend this hotel, I'm just not crazy about the so-called breakfast.

Old, run down, hated the dirty wood floors, dark and dingy room, shower didn’t work properly, no decaf coffee available .

I didn't like the fact that I've actually reserved rooms at this hotel for months, and the very last time I reserved a room (December 1th) from off my smartphone, the front desk clerk claimed that he couldn't find my reservation!!! And I completely don't believe him. Because he has worked with me several times when I reserved a room through ******* in the past. He's a Liar and I want to report him to the Owner !!!!