Reef Oasis Blue Bay Resort & Spa

We stayed over Christmas and had a wonderful experience. The Restaurant Manager and the chef were both excellent, and the Asian food was a real highlight. They have chefs from Indonesia and China, and you can really taste the effort they put into creating great dishes with the ingredients available. Sunrise Court was also impressive — the restaurant manager and all the waitresses were consistently friendly, warm, and attentive. I’d also like to mention the lady from Customer Relations — her name sounded like Menna (apologies if I’ve spelled it incorrectly). She is local and was incredibly helpful throughout our stay, especially on our departure day. Her support made everything much smoother. Overall, this is a very good hotel with great service, lovely staff, and food that exceeded our expectations. We would certainly recommend it.

You can book it with your eyes closed. We stayed during peak season in April, and it was almost fully booked. All the rooms are private villas, offering great privacy. The restaurant serves freshly cooked and grilled food at all times, and the staff are impressively fast to handle the high volume of guests. The buffet was genuinely delicious — definitely above average by Egypt standards. If you’re into diving, you don’t even need to take a boat out. Right on the hotel’s beach, there’s a free coral reserve where you can see coral, jellyfish, tons of colorful fish, and even huge schools of fish swirling around you. The hotel also has its own diving center for deep dives. There’s a small water park right outside the villa rooms, and all the hotel bars serve drinks 24/7. As Asian travelers, we didn’t experience any discrimination — not overly warm service, but definitely respectful and neutral. There’s also an infinity pool on the cliffside that’s perfect for photos, and the resort has its own shopping street.

As a guest who chose your hotel based on its advertised luxury standards, the systemic service failures and unethical practices encountered have caused significant distress. Below is a detailed account of the issues: 1. Airport Transfer Fraud & Negligent Handling Failure to Respond to Pre-Arrival Communications Upon arrival, an individual falsely claiming to be your "authorized driver" coerced me into paying USD 50 2. Fraudulent Charges by Water Sports Department Breach of "All-Inclusive" VIP Boat Tour Agreement The pre-booked VIP boat tour EUR 800 “All Inclusive” However, upon disembarking, your team demanded an additional EUR400 for onboard photos, threatening to withhold our belongings unless paid. Predatory Pricing The photo fee (equivalent to 50% of the boat tour cost) constitutes exploitative pricing under Egyptian consumer protection laws. 3. Unacceptable Room Conditions & Facility Mismanagement Room Assignment Failure My reserved Twin Bed Room was switched to a King Bed Room without prior notice or consent. Hygiene and Maintenance Negligence Day 1: Missing basic toiletries despite repeated requests. Day 2: The replacement room had broken plumbing: the shower alternated scalding hot and freezing cold water, resulting in respiratory illness (medical report attached as Exhibit 5). Unlawful Pool Access Restriction Staff forcibly prohibited me from using the pool during posted operating hours, refusing to provide written policy documentation. 4. Breach of Commitment to Accountability Duty Manager verbally pledged a "written resolution" As of today, no response has been received.