- zailushang -
August 24, 2023
The hotel is very rubbish, please don't step into the trap. Even the older brand hotels nearby are much better than this one.
Ctrip has many old users who spend more than 100,000 yuan a year. This is the first negative review given.
In order to be close to Luohu Port, I decided to book this hotel as it was a chain + design hotel. I felt a little dizzy as soon as I entered the door. I was actually walking around in a space, which was a room on the upper half floor of an old office building. But if you are in a hurry to go shopping with your luggage and think about the price, you can make do with it.
I hurried out after leaving my luggage for two minutes. When I came back from shopping in the evening, I was completely shocked - the so-called industrial style is an extremely economical decoration method; if there are no slippers in the room, you have to go to the so-called front desk to ask for them yourself; and then the lights are dim. , the bed is facing the bathroom; I can hear the conversation next door very clearly...
I was already very tired from shopping, and I had so much luggage. I didn’t want to bother with it, but a series of problems really made me feel like I couldn’t rest at night, so I went to communicate with the front desk about changing rooms. The front desk played King of Glory and sat there without raising my head. The rooms are all the same, and there are no more rooms. I asked if I could negotiate a refund if I didn't come back for half an hour. The front desk said yes, but only part of the fee could be refunded. The specific amount would have to be communicated to the company. I agreed because I really couldn't accept the stay.
Then a week later, Ctrip customer service contacted me. They tried very hard to communicate for so long, but the hotel said that they would only refund 80 yuan. Ctrip felt that it was difficult to explain to me as an old user, and said that their platform would replenish it for me.
I was really drunk and asked Ctrip customer service to tell the hotel that I didn’t want a cent of their refund. Was the hotel insulting me?
A person who has never given a negative review before made a negative review for the first time today. Because he manages a project with a hotel, he knows how difficult the service industry is. I also accept the loss of part of the room fee (because I have indeed checked in), but the hotel contacted me after I left that night and first told me that the room was reserved for me, and then contacted me to confirm that it would not be reserved. I knew that the room must be available again. After packing up and going out (I don’t know whether the linen was changed or not), and then humiliating people with dozens of dollars? quite funny.
PS: No photos were taken, so the real-name comments are not anonymous. I don’t have the habit of evaluating. I write so much and everyone can judge by themselves.
Original TextTranslation provided by Google