Vienna International Hotel (Shenzhen North Railway Station)

Vienna International Hotel (Shenzhen North Railway Station) Reviews

Vienna International Hotel (Shenzhen North Railway Station)

No. 2 Zhiyuan Middle Road, Shenzhen, ChinaView Hotel Details
Vienna International Hotel (Shenzhen North Railway Station)
Vienna International Hotel (Shenzhen North Railway Station)Vienna International Hotel (Shenzhen North Railway Station)Vienna International Hotel (Shenzhen North Railway Station)
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Vienna International Hotel (Shenzhen North Railway Station) Guest Reviews

4.6/5
Great
2467 Reviews
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All Reviews(2467)
Positive reviews(2396)
Reviews with photos/video(231)
Easy to get around(303)
Delicious breakfast(230)
Close to train station(164)
Friendly front desk staff(126)
Perfect for business trips(80)
Tasty restaurant(24)
Luxurious(12)
Delicious buffet(11)
Negative reviews(71)
Guest User
Superior Room (Double bed)
Checked in Dec 2023
Family
1 Reviews
2.5/5
Posted on Dec 30, 2023
Location & Clealiness was still fine. Service was terrible, concierge was not helpful at all, as a foreigner to China, definitely we would face some troubles with navigating our way around the city. We just asked if there was a train from the railway out of ShenZhen, and the reply given was 'Do you not know how to check it yourself? You can just find the answers online'. Terrible service & training from the Hotel's Management. Would not ever reccomend any travellers staying at this hotel (unless you like unfriendly staff that pulls a long face all day with horrible service & attitude).
Response from Property: Dear guests: Thank you very much for choosing to stay at the Vienna International Hotel Shenzhen North Railway Station. Xiaowei apologizes for not leaving you a good memory. Thank you for your feedback and let us know where to improve. Our store will attach great importance to your feedback on the service attitude and make the following rectification work: 1. The management team of our store has held a meeting as soon as your feedback to discuss existing problems and improvement strategies 2. A staff meeting will be held tomorrow to do special thematic training on service awareness, so that all employees can pay attention to it. 3. Establish a reward and punishment system, and do a good job in regular supervision and inspection 4. Special theme training for employees will also be carried out regularly in the later stage. Continuously improve the service awareness and level of employees in order to better serve customers. Xiaowei sincerely expects you to have a different experience next time. I would like to apologize again!
Guest User
Superior 2-bed Room
Checked in May 2024
Solo travelers
1 Reviews
2.7/5
Posted on May 28, 2024
Convenient location for those arriving or departing via Shenzhen North Rail Station. But there is nothing else interesting around the hotel.
Response from Property: Dear guest: Thank you very much for choosing to stay at the Vienna International Hotel Shenzhen North Station. We deeply apologize for your unpleasant experience and hope that you can provide specific opinions and suggestions so that we can correct our mistakes in a timely manner. We will provide you with satisfactory service next time!
Guest User
Superior 2-bed Room
Checked in May 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on May 12, 2024
A very convenient location and easy to get to via Shenzhen North train station. We stayed in the hotel before and liked it. The service was very good and we even got upgraded. We had an early train to catch the next morning so the receptionist gave us two snack bags to take on our journey. Very thoughtful indeed!!! 👍👍
Govil
Superior Room (Double bed)
Checked in Apr 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on May 6, 2024
Great location for business travelers as just 2 mins access to Shenzhen North Railway Station, its just 2 mins. Take West side exit and you reach hotel in 2 mins walking. Breakfast area is huge and have good options and all names also mentioned in English.
Response from Property: Dear Guest: Thank you very much for choosing to stay at Vienna International Hotel Shenzhen North Railway Station. Our store is located in the West Square of Shenzhen North Railway Station, only two hundred meters away from the entrance of the station, for your travel is indeed very convenient yo, sincerely hope that all over the Vienna can become a warm harbor in your journey, Vienna family welcome you home at any time!
Hao Ngoc Luong
Superior 2-bed Room
Checked in Sep 2023
Family
5 Reviews
5.0/5
Outstanding
Posted on Nov 1, 2023
We booked the hotel for weekend stay in Shenzhen. It's conveniently located behind Shenzhen North Railway station. So you have access to the metro and the mall connected to the station. We checked in easily and enjoyed our stay. There were also free laundry machines for guests to use.
Response from Property: Thank you for choosing to stay at the Vienna international hotel in shenzhen north station,We are apologies for you unpleasant experience, thanks for your suggues, hope to see you next time you will have a good experience.
Shiow
Superior Room (Double bed)
Checked in Apr 2024
Family
5 Reviews
4.2/5
Very Good
Posted on Apr 9, 2024
If they provide coffee (instant or dripping coffee packages), it will be much better
Response from Property: Dear guests: Thank you very much for choosing to stay at Vienna International Hotel Shenzhen North Railway Station. Every time you choose, we are honored. Your consistent support to us makes us feel very happy. We will take your suggestions into consideration. Thank you for your feedback. We look forward to your visit again.
Guest User
Superior 2-bed Room
Checked in Jan 2024
Couples
3 Reviews
4.2/5
Very Good
Posted on Jan 14, 2024
location is good but on the wrong side of the train station. Hotel rather old but is clean and spacious
Response from Property: Dear guests: Thank you very much for choosing to stay in the Shenzhen North Station of Vienna International Hotel. Our store is only 200 meters away from the entrance. There are subways and bus stations around it, and the transportation is very convenient. The hotel has a large underground parking lot and catering supporting services, which is an ideal choice for business trips. Our store has been open for more than nine years. We will check and update the maintenance of relevant safety facilities and equipment in time to ensure a safe, healthy and comfortable living environment. Looking forward to your visit again!
Guest User
Superior Room (Double bed)
Checked in Apr 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Apr 17, 2024
Nice clean hotel minutes from train station for business travelers
Response from Property: Dear guests, thank you for choosing to stay at our Vienna Hotels, Shenzhen North railway station, located in the West Square of Shenzhen North railway station, only 200 meters away from the entrance. It is indeed very convenient for you to travel, i sincerely hope that all over the Vienna can become your journey in the warm harbor, Vienna family members welcome you home at any time!
Guest User
Superior Room (Double bed)
Checked in Dec 2023
Business travelers
14 Reviews
4.5/5
Great
Posted on Jan 1, 2024
It will be better if the room carpets are well maintained and vacuum to reduce the dust in the rooms
Response from Property: Dear guest, thank you very much for choosing to stay at the Vienna International Hotel Shenzhen North Station. We deeply apologize for your unpleasant experience and appreciate your valuable feedback. We have been working tirelessly to pursue customer satisfaction and hope to see you again next time and have a great experience!
Ho
Deluxe Room (2 beds)
Checked in Feb 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Feb 11, 2024
Amazing experience, really convenient, right beside shenzhen north railway station.
Response from Property: Dear guests, thank you for choosing to stay at Vienna International Hotel Shenzhen North Station to leave your review. Our shop is located in Shenzhen North Station West Square, next to the bus station, taxi, bus, only 200 meters away from the entrance, for your travel is indeed very convenient. The hotel provides peace of mind and comfortable stay experience, looking forward to your visit again!
Guest User
Guestroom (Double bed)
Checked in Apr 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Apr 21, 2024
Very nice service. They help me to set a extra bed for my son!
Response from Property: Dear guest: Thank you very much for choosing to stay at the Vienna International Hotel Shenzhen North Station. We sincerely appreciate your positive feedback and your recognition is our greatest honor. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your next visit and will be happy to serve you!
Guest User
Superior 2-bed Room
Checked in Mar 2024
Family
2 Reviews
4.5/5
Great
Posted on Apr 25, 2024
Good place to stay next to the railway station. 3 to 5 mins away.
Response from Property: Dear guest: Thank you very much for choosing to stay at the Vienna International Hotel Shenzhen North Station. We are deeply sorry that we were unable to win your five-star review. If you could provide suggestions or suggestions for improvement, we would greatly appreciate it. We look forward to your next visit!
Muhammed Sahid
Deluxe Room (2 beds)
Checked in Mar 2024
Business travelers
5 Reviews
4.0/5
Very Good
Posted on Mar 3, 2024
It’s convenient for travelers. Very close to Shenzhen north station.
Response from Property: Dear guest: Thank you very much for choosing to stay at the Vienna International Hotel Shenzhen North Station. Our hotel is only 200 meters away from the entrance and is surrounded by a subway and bus station, making transportation very convenient. The hotel has a large underground parking lot and catering facilities, making it an ideal choice for business trips. We look forward to your next visit!
Anonymous User
Superior Room (Double bed)
Checked in May 2023
Business travelers
23 Reviews
5.0/5
Outstanding
Posted on May 14, 2023
Great place near the hsr. Lots of local restaurants. A bit old but service level is excellent . Windows can be opened here which I like. Recommended for a good rest.
Response from Property: Dear guest, I am very pleased to learn from your message that you have left such a beautiful impression. I hope you can continue to follow the Vienna Shenzhen North Station store in the future and tell us more about your feelings and experiences during your future stay. We sincerely look forward to your visit again!
Guest User
Deluxe Room (Double bed)
Checked in Oct 2023
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Nov 16, 2023
Hotel is stone's throw away from Shenzhen North Railway Station – which gets you direct access to Hong Kong (just 18min by highspeed rail!), as well as their regular metro trains which takes you to most of the popular areas. Wechat and Alipay are the preferred methods of payment, although cash is also accepted! I've stayed here twice in 2 months and the rooms are clean.. the kettle in the room is clean... you get hot water the minute you turn on the shower! And the bonus part – free laundramat on the 4th floor! (Automated washing machine + dryer). Oh, and you get a wide variety of food choices at the breakfast buffet!
Response from Property: Dear guests, thank you for choosing to stay at the Vienna Hotels Shenzhen North Station. Our shop is only 200 meters away from the entrance. There are subway and bus stations nearby, and the transportation is very convenient, the hotel has a large underground parking and catering services, business travel is an ideal choice, looking forward to your visit again!