Palmyra Nature Resort Sigiriya

Palmyra nature resort; what a terrible time we had here. In one word: disappointing. Where shall I begin; several weeks ago we booked at palmyra nature resort and received confirmation of this. We were supposed to stay 2 nights, but when we arrived at the end of the afternoon on Tuesday, our booking was unknown to the people at the resort. After I showed the booking he indicated that he had made a mistake and could not offer us a room because of a double booking. We could go to his uncle's place (the residence next door) but considering the air conditioning did not work well there that was no fun. He promised us a discount on his own safari tour (which we didn't want to do) and then we never got another discount or anything. In fact, we were not looked after at all in 2 days. We could stay with his uncle for 1 day and go to the resort the day after. There was no communication with us the day after so we had no idea when the room was ready. We could use the facilities though, including the pool. We swam for about 5 minutes, considering the pool filled with frogs after that. Again, no one had told us anything about this. In advance we had paid for 2 breakfasts but on arrival again they knew nothing. We had to wait at least 30 minutes for a cup of tea and the dishes were dried in front of our faces. And now comes the worst: in our rooms there were 2 cockroaches, 1 of them in our bed. We called the staff several times and message via Whatsapp, but got no response despite the message was read (see added screenshot). When we walked to the front desk there was no one there, even though the site says they are available 24 hours. Eventually the accommodation next door helped us and we were fortunately able to stay there. So we did not spend 1 night here and did pay full price for incredibly bad service. At breakfast the next day I asked the staff if they had received my message, but they did not know anything about it. I told the story and all the complaints but they hardly responded and did nothing with it. No sorry was forthcoming. In short, totally not satisfied with our stay here and certainly not when it comes to communication to guests. Totally unfriendly and that while the people in Sri Lanka are so friendly. We would definitely not come back here and certainly would not recommend it. I am surprised that the reviews are so positive because it is better to go to another cheaper accommodation nearby.

This place was so lovely! The rooms are individual cabanas in a relaxing jungle setting. The pool and poolside bar was clean and comfortable with lots of areas to sit and seek shade. Dinner and breakfast was served in big beautiful portions, and the staff were very friendly and professional. A great stay!

It is located in a quiet spot away from the main road, but in walking distance from Sigiriya lion rock. All the rooms are all detached chalets with verandas, set in a lovely garden. They have a big bed, AC, fridge, kettle and attached bathrooms and are vey clean and well kept. The pool is a great place to relax. There were few mosquitos for a jungle area. The family running it are very helpful and will arrange transport and meals when you want.

Really enjoyed our stay here. Great value, lovely staff and decent breakfast. We did two nights here, one night in a standard room and one night in a room with a private pool. Private room was worth it, lovely and new.

Rellay nice place in Sigiriya to stay. Beautiful rooms and the people there are really kind. The swimming pool looked awesome but we only had rain during our stay. The room was really spacious and comfortable but we had no hot water. I still Highly recommend it

We visited Palmyra resort end March 2023. Upon arrival, after being greeted by the hosts, when we passed the front house on our way to our chalet we were suddenly immersed in a beautiful garden and green pathway leading to the accommodation. The place immediately felt different from anything else we have seen in Sigiriya, like a small luxurious island on the edge of jungle. Before unpacking we just had to stroll around and peek into every corner of the property. The central point is certainly big swimming pool with clean, warm water, featuring a bar where you can sit in the pool on a stool, have a drink and relax. Two open cabins next to the pool can provide shelter from the sun. Our chalet featured big room with double bed and large bathroom. Everything was clean and in perfect order. The entire property looks, feels and sounds like being in a forest, but all the pathways are clean and very well maintained. We felt dwarfed with some plants which in Europe reach only 50 cm in height :-) Couple of hours after our arrival tropical rain started, but we were sitting comfortably on our porch, sheltered from the rain, sipped our drinks and enjoyed the sounds of nature. An evening we will remember!

Lovely hotel in the jungle of Sigiriya. The place is quiet, so you can hear all the noises nature has to offer. The room was very clean and spacious and new water was supplied each day. Lovely people and a lovely dog. The breakfast was a lot and the shower actually had hot water.

My husband and I stayed here for one night in January 2023. We think it could be a really nice place but there were no towels in the room or toiletries. They said they would bring them but they never did. They needed a two hour notice for dinner so we skipped it. There was no one there the following morning in order to check out or have breakfast, which was supposed to be included. And they called us in a panic wanting payment but we were out looking at elephants, Lion Rock, etc…. Others staying at the hotel seemed to enjoy it though.