I consider myself a fairly down to earth well-versed traveler (over 60 nights in bonvoy hotels this year) and this is the first review I have ever left for any business establishment - restaurant at a Lil hotel. I feel the need to write this review because I was so looking forward to Our family vacation at this new St. Regis. To sum it up, I find this luxury hotel in Mexico to be very amateur. It is clear that while the staff is very nice they work for a corporation that does not encourage the resort to think outside the box in terms of service or thoughtful hospitality . We had a number of issues during our stay at the St. Regis. During the first night, there was some sort of running pipe of water above us. That was quite loud and kept my family and I up all night trying to figure out what it was. It took multiple visits the next day from maintenance staff to fix the issue. There was never any sort of compensation or Concession after our first nights experience. Next, both my family and I have very specific dietary restrictions and needs. My husband and I inquired multiple times ahead of our visit to ensure and confirm that there would be enough appropriate options for us. We were assured many times over the phone and emails prior to our arrival that there would be multiple options available to us upon our visit. Upon our arrival we found out that neighboring Bonvoy hotel the Edition was closed off to a private group for the entire week during our stay, and there was a conference that was being held here at the St. Regis, which limited the available restaurants to us. This was never mentioned to us in our prior conversations with the hotel. More specifically we had a reservation at Chaya and were contacted by the Butler that we could not eat there due to the conference and needed to make a new reservation elsewhere. Many meals throughout our stay included ingredients which were present in our ordered dishes but were not listed on the menu. For example, my salad ordered at Riviera came with apples, despite no mention of apples on the menu and I am allergic. Mayonnaise was present on rice, which we ordered at Toro. I should also mention that upon arrival at the restaurant, the hostess asked about allergies, and I informed them at that time of my apples allergy among other things. I should also note that the food and beverages are very expensive with a very obnoxious amount of alcohol. In the evening we went to our room and were sitting out by our plunge pool to read in a quite setting (pool area plays loud music all day) very loud music was being played coming from another room. When we inquired to our butler about it, they told us there was nothing they could do. Oddly housekeeping mistakenly left their dirty rags on our suitcases and on our bed! We discussed our experience thus far with the management during our stay and they assured us that they would make an effort to make sure the rest of our trip was special. While they apol