Best Three Star Hotels in Sondika

We arrived and within minutes there was a power cut. We had booked two rooms but were unable to get in one of the rooms, so we stayed in one room. I had my 3 children with me who were all terrified as the room was pitch black. After eventually calming them and getting them to sleep me and my husband had to stay awake all night as we had a early flight and weren't able to charge phones to set the alarm. My reason for travelling was to see my mum who had been rushed to hospital so having no phone to hear any news caused me a great deal of distress and making arrangements for the next part of our travel impossible. We tried to complain to reception but English wasn't understood. The hotel has been emailed but ignored. Absolutely disgusting way to be treated