Best Western Premier Executive Residency Grand Texas Hotel

Good location cheap price, under staffed.! Close to travel, place is **** they rob u of ur money . Even if it’s paid online .

Check in took forever. Something was wrong with their system and I had to swipe my card about 15 times which made me uneasy, even though I showed the receptionist it had come out of my acct already. Other than that the room was very nice and clean. Area was quiet. Some of the shower functions did not work. But I would overall recommend and stay here again.

Nice rooms and a nice staff. Not the best area of Texas, but an oasis of comfort and class in an otherwise kind of seedy part of town.

The hotel was amazing, king size room was a great layout, spacious. The menu was great but also has many available restaurants with great moods around the hotel. A great getaway from the city to relax.

Room bedding and towels were stained. Door handles very difficult to open.

The hotel was great! The staff are very friendly and helpful. The rooms are very nice with big comfy beds and lots of pillows. The shower was awesome! My only complaint, is, and it is of no fault of the hotel or its staff, is all the road construction in the area.. that cannot be helped.. it’s a constant thing in the Houston area. Don’t let the road construction deter you from staying in such a nice hotel.

I dropped something and when i got it from under bath sink counter it was dusty and dirty so I know it had not been cleaned under the sink and sink was partially stopped up.

Rated eco friendly because air conditioner not turned on until we got to room taking 2 hrs to cool off. Front desk staff problems checking in. Took forever, no one happy with them. Got our room, 15 min later in comes another family who they also assigned room to. Got locked in ice/laundry room. After about 10 minutes a maid heard me knocking on door and walls. Address on website and email takes you to another Best Western about 10 miles away. Yes we did that first. Had to enter name of hotel on GPS to get there. Hotel has some nice features but you expect better service and management from this level. Stayed somewhere else the next night.

We went for a baseball tournament so I understand the hotel was busier than normal. When we first arrived check in was fine. I did have to wait because someone was in front of me. We got to our room which was on the first floor and started checking beds. One bed was fine but the other had a orange/red stain on the comforter. We just took it off the bed and slept under sheet. Then we noticed the cloth chair was covered in red stains. The room was extremely hot and humid but was able to adjust the temperature. We were too tired to make a fuss that evening. The next morning we noticed little bugs all over the floor. We decided to cancel our reservation for the following night and find a new hotel. Since Orbitz makes it difficult to cancel and refund, we informed the manager of the issues in our room & showed him pics. He was very kind and apologetic and told us we could switch rooms but had to wait for one to be cleaned. We did have to leave for a baseball game so when we came back we went to the front desk to find two of the receptionist checking in one person. I was getting irritated at how long it was taking so I went to our current room and my husband stayed to handle. I came back after 15-20 minutes and he still had no answer of what room we were being switched too. It appears the receptionists are not decision makers and couldn’t decide where to move us. Finally had the manager come over to decide for them and moved us to the 4th floor. No stains or bugs in the new room.