Verified traveler
February 25, 2024
We booked a suite online because it stated the room had one large king sized bed and one couch with pull out bed. It was myself and my daughter and we wanted seperate beds. We arrived at the hotel, paid, and went up to our room. The room was weirdly empty with only a bed and nothing else. We went back to the lobby to ask about it and the lady said that the hotel was under construction and they didn't have their new couches yet. She also stated that they were fully booked and there wasn't any other room she could give us and no additional beds. We wouldn't have minded had we have been given a heads up, but this really felt dishonest - especially considering the high price of the room. Also, the bathroom door didn't fully latch closed so we had to place a towel on the floor to keep it from opening. All in all it was a rather frustrating experience.