The Windsor Hotel by Hoco Hotels Collection

The property is seasoned. The room was very large with 2 double beds. My concern was the ******* booking. I was told by the hotel I could not book direct so I used ******* then when I called the hotel with a change I was told to call *******. At check in the change had not been forwarded to the Hotel and somehow that was mine to own because I booked through *******? The room charges were charged to my credit card Nov 9 for a stay Nov 16-19. In addition $500/ per room security deposit(we had 3 rooms). The rooms were guaranteed on 1 credit card intending for each room to pay at time of check-in this could not be done as the payment was put through 5 days ahead. The concern from the hotel perspective was hotel policy or ******* policy. Little concern about the customer. The hotel was great our stay was great, Stratford was what we expected. Hotel staff were great but unconcerned that close to $2500 for 3 rooms for 3. nights was charged to my cr card at the start of a Christmas shopping weekend. The responsibility fell to me to collect from my group. This was the biggest disappointment the internal management became my problem.

Stayed 2 nights, first day went shopping bought 3 pretty bars of handmade soap, 2nd day while out someone was sent to the room to check a loose mirror in the bathroom and when we were packing that afternoon the 3 bars of soap were not to be found. The attitude of the staff at this point was not helpful and we did not get our soap bars or any compensation. Very disappointing. Also the shower was not reliable and the bathroom not adequate.

The hotel is in a great area walking distance to great restaurants,bars and shops. The hotel was nice I had a great room quiet clean comfortable beds great service. Bottled water and great coffee machine in room. Hotel has charm!!

It is a vintage hotel. With that you don’t get large rooms but this was very small, it was a queen bed in a room, no room for anything else. Parking was limited and only a few cars on site. The rest of the hotel had to park about 5 mins walk. But not many hotels in town. Should have been half the price.

The customer service was great! They were very accommodating. The location was wonderful and it was perfect to be able to be a few mins away from great restaurants, shopping, the Avon theatre, the walk along the river and close to parking options. The hotel has very minimal parking but the weather was decent so it was ok to walk to the copper lot. The room was nice but very small. They recently renovated but the ceilings are still cracked, and the room had a stuffy smell. The shower water came out yellow at first and having different faucets for hot and cold was a bit annoying. But over all more pluses than minuses. I would stay again if I was seeing a show at the Avon Theatre. You can’t beat the location!

No telephone in room, no instructions for Roku TV and coffee maker, spartan furniture, old renovations required. Must be for the new generation! No drop off area. Our room access not suitable for disabled

Perfectly situated in downtown Stratford everything was within walking distance. Our room was nice but the bathroom was small and needed a little love to update it a bit. Would stay here again without hesitation.

Room 218 was very loud. Paper thin walls and it is right by the stairs so lots of ppl coming and going. The room was large but empty. 2 double beds, a large dresser. It could have used a loveseat & maybe a rug as the floors were hardwood. The window in the bathroom was quite drafty. $340 for 1 night and I feel like I got the bare minimum- beds & a bathroom.

Wonderful, historic hotel right in the heart of Stratford. The staff were friendly and very helpful. The room was quite small, but that's to be expected in such an old hotel. Would definitely stay again.