Anonymous User
October 7, 2023
The experience of staying in this hotel is very poor: First, the air conditioner is automatically set in energy-saving mode. It is set at 21 degrees on the first night. The air conditioner automatically cuts off and restarts the power throughout the night, on average dozens of times per hour. Totally unable to sleep. People who want to stay in this hotel should be careful that they are very intolerant of noise. The second is front desk service. The password to open the door is very long, twelve digits in total. I told them that it was too long and it would be difficult for elderly people to press it. They said there was no other way but this. There was no adjustment. Every time the password was locked, twelve digits had to be entered. I accidentally entered it. If you make a mistake, wait until you make a mistake. Feedback about the air conditioner is the same. It can only be like this. There is no way to improve it. I can only suggest that I turn the air conditioner to very low and very cold, or open the window (there is something wrong with opening the window on the first floor). There is a luggage storage. There is no luggage at the front desk. A smoking security guard has been humiliating customers for this. I asked for a luggage tag and claimed it according to the luggage tag to avoid taking it by mistake. The smoking middle-aged security guard kept saying, I will pay for all the losses. He also said that you people from XX place Just too much to do (further humiliation). I said that you promised verbally that you would not be held legally responsible if the luggage was lost. It was a pleasure for you to have a good time, but my safety was not guaranteed. I think hotels are in the service industry, and there is a big difference between service and non-service. I feel that the service in this store is no service: it can only be like this, no service. It is recommended to stay here if you do not need services and can tolerate the noise. If you do need services and need a quiet sleep, please consider it. Evaluate truthfully.
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