Premier Inn Newcastle (Metro Centre)

We booked this as a family of eight. We were visiting Beamish museum and the metro centre. The location of this hotel was fantastic. The rooms were clean and beds comfortable. Brewers fayre was next door, the breakfast was amazing value for money. Staff was friendly and helpful, happy to accommodate were needed. The only thing to be aware of is in a summer this hotel has no air con which is something I would say is the only let down if you are bothered about being cool on a hot day. Overall I would recommend this hotel.

Terrible place was using for an overnight stay on a family trip to Scotland if I'd known this place was so bad I'd have kept driving . It's basically a builders hostel to a very nearby construction site . It your not wearing working clothes keep going and avoid the dissapointmentb

Came here for the weekend as we have family live nearby and had plans to meet up in the City centre for the day. Where this hotel is situated it's on a very busy carriageway road with no path for walking to and from the only bus stop which is roughly 5-10 mins walk once you get across the road. This is the only downfall of the stay. Specially with kids and wanting to take the bus into City Centre. The hotel itself is lovely. Very clean with really nice staff. Room was spotless. Food from the Brewers Fayre was lovely and again inside the restaurant it was spotless. Overall we enjoyed our stay and now know what to expect on our next visit. We will be happy to return!!

Had a lovely quiet stay staff was helpful and very attentive beds was super comfy. Will stay again. Highly recommend. Staff was very polite. Rooms was clean and a good temperature. The women on the front desk helped us to get to the metrocenter as we was a bit lost. Which was great.

The hotel is in a great location , shops and metro centre near by ,the beds are great! the staff were really helpful and polite and really accommodating to the fact we have a autistic son and rooms were great and clean! also next door pub has great food and has a really nice small soft play for children! Will be returning!

Good value and well ran premier inn, just what you expect if you've stayed in a premier inn before. Room we had was on the smaller side than others we have stayed before but it was practical for what we needed. Dont normally give massive praise to the attached restaurants like brewers Fayre etc but this one was i think the best ive been to. There was a good variety of food, a very good drins list and the food came out piping hot and plentiful. The staff were very welcoming and we enjoyed our visit.

Not expecting much as it’s a budget hotel. Lady on front desk very polite and helpful. Plenty parking also. But whilst the room was tidy it was dirty and smelled so bad. I walked in, walked out and checked out. Terrible and never ever again. Room was disgusting

We stop off at this hotel regularly to visit family 3 miles from this location. Young grandchild just loves the soft play in the restaurant and we like the food selection. Hotel rooms have always been quiet (so far!) and the accessible rooms are very good with all the safety equipment in place. Only minor criticism is the bar service that could be better. The issue here is only a single staff member taking food orders and pouring drinks. You only need one dithering customer who can’t make up their minds to bring an at best slow moving queue to a complete standstill. Not fun when all you want is another pint!

Picked mainly due to the location to the Metrocentre. The Metrocentre is reasonably close but due to the amount of retails parks and the amount of traffic takes a while to get to. Hotel was a letdown though due to the amount of noise from the windows which fitted badly. Staff were friendly though. Raised the window problem on leaving with reception, although just the default "we'll give you the contact details for Guest Relations" response. The internal additional glazed unit had been removed leaving just the framework for it. This apparently was done in the summer because the rooms were too warm according to the receptionist. The left hand side of the window was sealing but the right hand side had a large gap in it resulting in noise from the dual carriageway that we faced onto.