Holiday Inn Express Swindon City Centre Reviews
Holiday Inn Express Swindon City Centre
Bridge St, Swindon, United KingdomView Hotel Details
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1 night
Holiday Inn Express Swindon City Centre Guest Reviews
3.6/5
30 Reviews
Verified reviewsLocation3.7
Amenities3.5
Service3.7
Cleanliness3.7
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All Reviews(30)
Positive reviews(23)
Reviews with photos/video(2)
Negative reviews(7)
Guest User
Standard Queen Room
Checked in May 2024
Couples
1 Reviews
Very Good
Posted on May 16, 2024
Nice and comfortable sleep. Excellent service. Just one on the lift that requires repair to facilitate access to top floor
Guest User
Standard Queen Room
Checked in Apr 2024
Couples
1 Reviews
Posted on Apr 28, 2024
Good hotel for a fair price. The breakfast was ok and the location is in the old town very close to the train station. Friendly staff.
Kam George Lau
Double Room With Sofa Bed
Checked in Oct 2021
Business travelers
9 Reviews
Posted on Nov 5, 2021
Very convenience location, however the lift to allow guests to access check-in/check-out level was out of services for weeks still not fixed.
Guest User
2 Single Beds Standard
Checked in May 2024
Other
10 Reviews
Very Good
Posted on May 28, 2024
The elevator didn't work and the room was still on the 6th floor. Breakfast was good, especially the croissants. The hotel is near the train station and bus station. The location is good, close to the town center, next to the railway village historical village, and a 10-minute walk from the outlet.
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Chocolate Willy
Standard Queen Room-Accessible
Checked in Jun 2024
Business travelers
21 Reviews
Posted on Jun 10, 2024
5星員工，2星酒店，從來沒有這樣的體驗。三部電梯都壞晒！明火警鐘誤鳴！前台只有兩位前缐員工，receptionists have to work as waiters / waitresses .
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joo youn jung
Standard Room With Double Bed And Sofa Bed
Checked in May 2024
Family
14 Reviews
Posted on May 27, 2024
호텔 엘리베이터가 안됩니다. 일시적 고장이 아니고 (고장인척 하지만) 무슨 이유인지 고객에게 사용불가라며 6층까지 캐리어 들고 올라가야 합니다. 엘리베이터는 작동하는데 문이 안열리게 키로 잠가 놨습니다. 직원들이 몰래 키로 엘레베이터 문을 잠그고 직원들 사용시 키를 이용해 문을 여는것을 봤습니다. 이해할 수 없습니다.
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Guest User
Checked in May 2024
Other
0 Reviews
Posted on May 23, 2024
Parking is very limited, very small car park at the back of the hotel. Receptionist was very very slow. It took half an hour to get checked in due to having an IHG members number which she had no idea what to do with. She was pleasant but painfully slow, obviously not fully trained and had to call someone else. The worst thing was the lift was broken for the 2 day stay and I was put on the 2nd floor so had to traipse everything up and down 8 flights of stairs in the fire escape. No apology, nothing, just lift is broken and the stairs are over there. Ordered a double room, got 2 single beds. Works are going on through the hotel so be prepared for banging from 7am, not a problem for me as I was on the road not long after but if you want to relax you have no hope. I stay in IHG hotels every weekday night and have luckily avoided this hotel previously, never will I stay in this one again.
Guest User
Checked in May 2024
Couples
0 Reviews
Very Good
Posted on May 17, 2024
Over night stay visiting family nearby. Firstly my fault I thought I booked holiday inn Swindon west as we have stayed there before so it was the wrong hotel booked and the car parking was a few minutes walk. The lift was out of order when we arrived so we had to walk up stairs to our room thankfully we were on the first floor. Room was big enough and very clean however the kettle didn’t work so a cup of tea before bed was out of the question. Breakfast was nice freshly stocked with well cooked breakfast items. The area was quite noisy with people nearby outside the hotel however it was a Thursday evening.
Trip52648829670
Checked in Jan 2024
Business travelers
Very Good
Posted on Jan 15, 2024
On arrival, the receptionist helped me book a room and got me sorted really quick. Afterwards, i ordered some food in the restaurant, and I recommend trying the chicken it's amazing. Thank you, Socorrina and rabeka, for making me feel welcome, and for doing your job properly
Guest User
Checked in Jun 2023
Other
0 Reviews
Posted on Jun 1, 2023
Reserved a room for one night on our return to Heathrow from Wales. When we entered the lobby, there was no desk clerk -- only two security guards at a card table, who immediately jumped up and announced that the hotel had "no rooms." When informed that the website said otherwise and, moreover, that we had a reservation, they reiterated the no rooms thing, then literally grabbed us and dragged us outside! I don't know what's going on at this place, but it is incredibly sketchy -- IHG needs to do some serious work. STAY AWAY.
Response from Property: Hi Tammy H, Thank you for staying and sharing your experience at our Holiday Inn Express Swindon City Centre. We appreciate you doing business with us. We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHG Hotels & Resorts Service
Guest User
Checked in Feb 2022
Family
0 Reviews
Posted on Feb 27, 2022
IHG cancelled our booking with no explanation appalling service for a large company. They then expected us to pay for another room in another with no compensation with a price difference of £250. Our booking was made 10months prior to date of stay to ensure we had accommodation for the air show
Response from Property: Hi pip172, Thank you for looping us into your concern about your canceled reservation, and the trouble you had to go through. What you described certainly is not the kind of experience we want any of our guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen on your visit. I am sorry to miss out on this area. I've communicated your sentiments with our management team for review and I've also sent you a private message to discuss this further. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
Guest User
Checked in Feb 2022
Couples
0 Reviews
Posted on Feb 24, 2022
Booked this hotel back in August 2021 for July 2022 to attend the Royal Air Show ,(which has been rescheduled a few times) had a phone call today to tell us they have cancelled our booking due to "a private contract" and we should look at the Jury's Inn or Holiday Inn swindon west . Jury's Inn is fully booked and the Holiday Inn is £350 - we paid just over £100. Cancelling 4 months out either means we stump up a lot more money or we try to cancel our plans. Holiday Inn offered us nothing by way of an apology nor did they even apologise, we asked for the cancellation via email, they won't even do that. So thanks Holiday Inn for making a difficult few years even worse
Response from Property: Hi jamiec8104, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the reservation cancellation. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
Abul
Checked in Oct 2021
Other
Posted on Oct 29, 2021
Stay was OK. Staff were excellent. However one of the lifts was broken and the room and decor just looked tired and shabby
Brady
Checked in Oct 2021
Other
Posted on Oct 15, 2021
Absolute rubbish experience, rude staff, overpriced rooms, room was dirty etc wish I never stayed here! What a waste of nearly £80
magspool
Checked in Oct 2021
Other
Outstanding
Posted on Oct 9, 2021
We stayed here as part of a coach party with National Holidays. The Hotel was extremely clean and all the staff we encountered were amazingly friendly even though at times they were very busy. Check in was efficient and we were in our room in no time. Room, although small, had all we needed for a comfortable stay. Breakfast was good - with continental, fresh fruit, and a full English if required. You could help yourself to hot drinks. I enjoyed the evening meal on our first night (Pate, Veg Lasagna, Sponge cream cake) it filled a gap and we have to understand the hotel will be on a tight budget with National Holidays so didn’t expect too much. As these holidays are so inexpensive we always budget in a nice meal out and so enjoyed a meal on our second day in the wonderful city of Bath - so cant comment on the hotel evening meal on the second night. There is not much going on in Swindon Centre. We did visit the local Wetherspoons which is 5 mins from the hotel as are a few other bars and shops. The area seemed in need of some investment - however the hotel is smart and modern. Overall a great stay at a clean and friendly hotel
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