Kloud Hotel Reviews
Kloud Hotel
No.59, Ln.277, Xi'an St, Taichung, ChinaView Hotel Details
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1 night
Kloud Hotel Guest Reviews
4.4/5
Very Good
190 Reviews
Verified reviewsLocation4.6
Amenities4.3
Service4.3
Cleanliness4.6
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All Reviews(190)
Positive reviews(182)
Reviews with photos/video(56)
Convenient for shopping(40)
Convenient parking(33)
Would stay again(14)
Average sound insulation(14)
Near shopping area(12)
Loved the view(10)
Tasty food(7)
Highly recommended(3)
Negative reviews(8)
Anonymous User
Standard Twin Room
Checked in Apr 2024
Friends
14 Reviews
Posted on May 4, 2024
Not recommended who travel with groups or elderly person. No staff at the reception. Only phone talk. Rooms are so so so small, don’t even have space for luggage. Order for luggage storage only available for cabin small luggage and the waiting time more than 50 minutes….. normal size check in luggage are not able to store. Not worth for the price….. Breakfast area very small. Have to book the exact time for the breakfast. Super shameful hotel…. will never back again!
Response from Property: Dear Guest, we accept your comments about us from the bottom of our hearts. Hope to have the opportunity to serve you again. Thank you.
Anonymous User
Standard Double Room
Checked in Apr 2024
Family
14 Reviews
Posted on Apr 20, 2024
Check in by ourselves. There’s no one at the reception. Not recommended for big groups of people.
Response from Property: Dear Guest, we have noted the issues that you mentioned, and sorry for the uncomfortable staying experience. If you have any question, you may ask our staff and we will try our best to solve the problem. We are looking forward to serving you once again, thank you!
Bernard Foong
Luxury Family Room
Checked in Apr 2024
Family
1 Reviews
Posted on Apr 12, 2024
Find this operator opportunistic. Completely unsympathetic. We booked many hotels before but due to sudden change of plans such as natural disaster like earthquakes
they are more forgiving but not Kloud hotel, don't expect anything from them. If you do intend to book a place here i would suggest to look closer at their location. They front a barb-wired location in a laneway.. there are other better locations in Taichung that gives you better return for your money and certainly more impressive. Location if will give them poor marks but cleanliess, service and facilites no comments as i could not make it to their hotel.
Response from Property: Dear Bernard Foong, we accept your comments about us from the bottom of our hearts.Hope to have the opportunity to serve you again. Thank you.
Pchan2
Standard Family Room
Checked in Sep 2023
Family
1 Reviews
Outstanding
Posted on Oct 2, 2023
Room size is good enough for 3 adults. Service staff are friendly. Walk distance to Fengjia Night Market. But do take note, there is no way to get breakfast within walking distance except 7-11. Other than that, Place is very clean. Overall, happy with the stay.
Response from Property: Dear Pchan2, Thank you for sharing your stay with us, thank you for your compliment, and we look forward to seeing you again.
Guest User
Standard Family Room
Checked in Mar 2024
Family
6 Reviews
Outstanding
Posted on Apr 6, 2024
Send service to check in and check out. But if you face any issue checking in, u can contact the receptionist and they will come and help. The room is clean and comfortable. And do remember that the hotel doesn’t provide toiletries
Response from Property: Dear Valued Guest,Thank you for taking your time to share such wonderful comments.It is always delightful to receive compliments from our guests and we are happy to know that you liked the location of our hotel and were pleased with our service.Your support and nice experience is the motivation for us to continue trying to be active every day.The program of your reservation is ECO plan, which means disposable items are not included in this program.（cotton swab, comb, toothbrush, toothpaste, razor, slippers, bottled water, shower cap）. But we still provide towels, shampoo, body wash for each room. If you have any question, please kindly let us know. Thank you once again for your comments and we look forward to welcoming you back.Best sincerelyYolande Weng, SupervisorKloud Hotel
Yong wei
Standard Family Room
Checked in Mar 2024
Family
2 Reviews
Very Good
Posted on Mar 25, 2024
Pros: Amazing location, 5minutes walk to Feng Jia Market.
Cons: Interesting concept of self check-in but we could not check in on our first try, still needed the help of the receptionist. One time use slippers were also not provided which to us is a necessity despite the sustainable policy.
Response from Property: Dear Yong wei, we have noted the issues that you mentioned, and sorry for the uncomfortable staying experience. If you have any question, you may ask our staff and we will try our best to solve the problem. We are looking forward to serving you once again, thank you!
Charmaine Fen
Standard Family Room
Checked in Mar 2024
Family
5 Reviews
Amazing
Posted on Mar 19, 2024
Self service check in check out system. Automated.
New hotel.
Very modern & clean.
Comfy bed.
Room small but cozy and nice. Will stay again.
About 10min walk from Fengjia market.
Response from Property: Dear Charmaine Fen, Thank you for sharing your stay with us, thank you for your compliment, and we look forward to seeing you again.
DbFlx
Standard Family Room
Checked in Mar 2024
Family
12 Reviews
Very Good
Posted on Mar 3, 2024
Hotel located about 10min walk to Feng Jia night markets. The room a bit small and slight narrow to place our three luggage’s. But it’s nice and comfortable.
Response from Property: Dear DbFlx, Thank you for sharing your stay with us, thank you for your compliment, and we look forward to seeing you again.
Sai kit
Standard Double Room
Checked in Feb 2024
Couples
7 Reviews
Great
Posted on Feb 16, 2024
It’s clean and modern, however slipper, tooth brush are chargeable if needed as they are normally free in others Taiwan hotels.
Response from Property: Dear traveller, thank you very much for choosing Fuyun Inn as your hotel, and it is our honor to use your precious time to share your accommodation experience! First of all, getting your recognition is our biggest motivation to move forward. We are very happy to have the opportunity to provide you with innovative technological experience this time. We also attach great importance to the feedback and suggestions of each guest. Fuyun Inn hopes to create an accommodation quality that is in line with our hotel vision: "pragmatic, convenient and environmentally friendly" for every Fuyun traveler. Thank you again for sharing your stay with us. Thank you and wish you all the best. Sincerely, from all my colleagues at Fuyun Inn
Guest User
Standard Double Room
Checked in Jan 2024
Couples
1 Reviews
Amazing
Posted on Jan 31, 2024
Booked the standard double bed room. Room was clean and tidy, love the balcony. Only down side was that we can hear noise from corridor and the shower area was a bit tight. The location of the hotel was perfect, approx 10min walk to the famous fengjia night market.
Response from Property: Dear, Thank you for sharing your stay with us, thank you for your compliment, and we look forward to seeing you again.
Gary
Standard Family Room
Checked in Dec 2023
Family
2 Reviews
Very Good
Posted on Dec 26, 2023
The hotel is self check in. No hotel staff was present unless you “press a button” in which case they come quickly. The location was fantastic.
Response from Property: Dear Valued Guest,Thank you for taking your time to share such wonderful comments.Your support and nice experience is the motivation for us to continue trying to be active every day.Thank you once again for your comments and we look forward to welcoming you back.Best sincerelyYolande Weng, SupervisorKloud Hotel
Plusone
Standard Twin Room
Checked in Nov 2023
Family
2 Reviews
Outstanding
Posted on Nov 28, 2023
Great hotel with great facilities and helpful staff though it is supposed to be self service most of the time. Staffs are helpful when needed and they do provide free luggage storage too. Really love this location and will definitely visit again. Also, recommend to upgrade your room if possible. It really makes a difference.
Response from Property: Dear Plusone, Thank you for sharing your stay with us, thank you for your compliment, and we look forward to seeing you again.
Zoanne Lin
Luxury Family Room
Checked in Nov 2023
Family
5 Reviews
Very Good
Posted on Dec 1, 2023
Nice and clean rooms but there was practically no service at check in. We touched down late and arrived at hotel tired with young kids, only to fumble with the check in system and had to wait at least 10min before one finally finished his call by the lift and come help us with the check in
Response from Property: Dear Zoanne Lin, Thank you for sharing your stay with us, thank you for your compliment, and we look forward to seeing you again.
Madridista7
Standard Twin Room
Checked in Dec 2023
Family
23 Reviews
Posted on Dec 20, 2023
Room is quite small, have difficulty in opening the luggage
Ryan
Standard Family Room
Checked in Aug 2023
Family
4 Reviews
Posted on Aug 21, 2023
Good location， friendly staffs. However the area under the bed and towels are a bit dirty.
Response from Property: Dear Ryan, we have noted the issues that you mentioned, and sorry for the uncomfortable staying experience. If you have any question, you may ask our staff and we will try our best to solve the problem. We are looking forward to serving you once again, thank you!
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